Hi Marion There can be a host of problems that might cause your problem, but the first one to check is to make certain that PAF was installed as a 32bit program. It is very likely that your new Windows7 laptop is running a 64bit cpu chip, and needs to know when a program wants it to simulate the old 32bit environment. To check, use the Microsoft Explore program (not the Internet Explorer browser) and see if there is a folder linked to the C drive called Program Files (x86). If you have such a folder, open it and see if there is a sub-folder called FamilySearch. If you have a FamilySearch sub-folder, open it up and see if there is a Paf5 sub-folder. If you have a Paf5 folder, open it up and you should see all of the PAF5 programs and routines. If you don't, then you will need to reinstall PAF5 and when Windows asks if the program is a 64 bit program, answer No. If you do have these subfolders, then report back. Richard At 12:19 PM 5/30/2011, you wrote: >Good afternoon > >I have just bought a Windows 7 laptop and transferring files. The >old computer >was an Windows XP. I put the PAF files on a flash drive for easy transfer. > >Today I downloaded PAF from familysearch.com to the Windows 7 and >all was fine. > >I put the flash drive in the computer and transferred my 3 trees to the >desktop. They arrived not with the family face but with a white >square. When I >click on the square it does not know how to open and when I search >cannot find >anything to click on to open it. > >Can someone help me please. > >Thanks >Marion > >------------------------------- >To unsubscribe from the list, please send an email to >PAF-5-USERS-request@rootsweb.com with the word 'unsubscribe' without >the quotes in the subject and the body of the message