I've read today's dialogue with great interest....sounds like the same complaints about "the Public" I hear at my restaurant...people either don't have or don't use common sense, and certainly many have forgotten the manners they were taught when small...or maybe they weren't taught?? How far a please and thank you will go - I have used lookup volunteers to help me and am amazed at how much info and help they can give - I always thank them after they email me, even if they find nothing. I know I want to be appreciated - who doesn't? Sorry for the length - I think you're all a great help and THANK YOU!!! Anne in Maine