Once again, I'm posting this to the larger genealogical lists I belong to as there are very likely to be people on them who know the answer to my question. >From the mail I've gotten back so far, I get teh idea that the problem isn't me; myfamily.com is really badly organized and poorly designed and the support staff are as ditzy as the programmers. One person wrote me that she's done only photographs and never had a problem, and the rest wrote about glaring problems - such as you can only upload SOME photographs, with programming problems finally given as the reason why, and not able to log onto one's site. I didn't get an answer from support, yet, maybe I've scared them into actually reading my question or something, because I told them if I don't get clear answers that provide ways to do such very obvious things, I have a letter to the general manager of myfamily.com and to the customer service manager of myfamilyinc.com, all ready to go with copies of our correspondence. Or else they're too stupid in light of that to answer my questions. It's a very simple matter to answer my questions; I had originally listed five numbered questions, and I said I wanted specific answers to each one. I included them again in my second try. They had only ever read the first question, answered it with a statement that didn't answer the question, and the appended a copy of the instructions of how to use the filing cabinet, which I had already read, which explains mostly that "you can put any kind of file in the file cabinet that you want to!", which had no bearing at all on any of my questions! It is always possible the person at the help desk has no idea what are the answers to my obvious questions that people must ask all the time, so he is looking for someone who can answer them. A similar problem I had is that, nowhere in either instructions on how to join, instructions on how to administer the site, instructions on how to invite members, or help for either of those things, does it explain that each site member gets their own individual user name and password that ensures that each member has only the level of access they're supposed to have and also helps to ensure site confidentiality by preventing a single common password from being given out to the wrong person or becoming public. It says countless times that each person has to enter their username and password to log in, and something about changing their password, but nowhere does it say that each person gets their own user name and password! When I wrote to support, I got a copy of the vague instructions back! It took two days to get an explanation that each person gets their own user name and password; that's of primary concern to anyone who wants to use a private or restricted access group site in teh first place! To not clearly explain that anywhere on the site is the hallmark of stupidity. But someone wrote back complete "tips" on how to use the filing cabinet, that are in complete agreement with the problems I encountered in trying to use the filing cabinet. Whatever the actual answers are, I'm not the only person who thinks they're as I deduced them. Any old files in the file cabinet that belong to any category, instead of either no list, or a list of the categories, appear on the home page, and there is no way to change that or to suppress the printing of any list at all of the contents of the filing cabinet, on the home page. When you click on file cabinet you get a complete list of all files in teh filing cabinet with no breakdown at all, and there is no way to set it up to cause it to display your category or folder names instead, and no way to set it up to display the files by category instead, and you have to click on "categories" to finally see a list of the file folders from which you can select the folder that contains the files you're looking for. There is no stupider a setup on the face of the planet, and it outright won't work for my family for several very good reasons: from the sheer level of confusion, to personality and other differences that govern what files the names of which people want to find staring them in the face. I also correctly figured out that there is no way to directly upload files to teh folder in the filing cabinet where you want them, for instance, by clicking into teh folder you want the files in before you click on upload; you have to first upload the files to teh filing cabinet, and then click on the individual file, realize you are supposed to ignore the "reply" form that you get and click on edit, and then type in all sorts of extraneous and repetitive information like the name of the person who uploaded it, for each file. My father, who has stuff he'd quite possibly like to upload, will never be able to figure it out. Also, noone has the patience. I went through this long procedure with 24 files last night. Also anything but well explained is whether and how to use teh family tree mechanism if family members have a number of different GEDCOM's, with some information the same and some of it different. It also is unclear on whether or not the family tree stores and presents more than four generations of your family tree. It's just another very obvious thing that only someone who is very stupid and extremely ditzy wouldn't have thought to explain clearly on the site. I don't even know if it is worth it to try to drag answers out of support. Can people please tell me what other places exist on the web for group and family web sites with restricted access? Ones where people have uploaded a variety of files and done a number of different functions, and had good experiences. I don't know what to type in on the search engines to find them. Yours, Dora Smith __________________________________________________ Do You Yahoo!? Send instant messages & get email alerts with Yahoo! Messenger. http://im.yahoo.com/