Some time ago I posted a message about my experience with this company in ordering a death certificate for an uncle who died in Michigan. I had requested a certificate for Oshea Spaulding and received one for an Oliver. I Emailed VitalChek about this error and also returned the incorrect certificate to Michigan. Today :) I received a message from VitalChek that they had credited my Visa account for the $18.00 Just wanted all of you to know that, yes, they can be trusted! Jean Spalding Barbour