Hi everyone. In the process of trying to figure out my OE problems, I came across a website where they offer free on-line expert help on computer related issues. This is a beta site and they will eventually charge reasonable fees for the help they offer. However, right now it is free and I did get the help I needed. If you would like to check it out, go to: www.expertcity.com . You will need to register and accept an agreement. One thing I noticed was a small message that you may want to close windows that contain personal information; I did and I would recommend it to you.