Bob, Thank you for the link to download the patch. When I went to do the download, it said that I already had a copy of the patch, so I went on a head and downloaded a new copy and replaced the old one. Another dialog box also said that I needed Prodigy 5 - which I already have. I added a shortcut on my desktop for O/E after the download and a short shutdown. The new shortcut did not work any better than the old ones! I am still able to access my e-mail via the Prodigy home page. This has been problem free (so far). Any other suggestions? Your assistance in resolving these problems are very sincerely appreciated. Thank you. Jess _________________________________________________________________ Get your FREE download of MSN Explorer at http://explorer.msn.com/intl.asp

SHUCKS ,,,,,,,, just so we can rule out the registry entries as the problem, lets take a look at them ,,, wont hurt a thing by just looking. Click on Start / Run ,, type in regedit ,, click OK ,,,,,,,, expand the screen that comes up to full screen. Now ,, click on the little + sign in front of HKEY_CURRENT_USER ,, look down its' list and click on the + sign in front of SOFTWARE ,, look down its' list and click on the + sign in front of Clients ,, look down its' list and click on Mail ,,, in the right side pane, what entries are in there ??? The default Value should be Outlook Express The DLLPath should be C:\Program Files\Outlook Express\MSOE.DLL Now look in HKEY_LOCAL_MACHINE \ SOFTWARE \ Clients \ Mail The entries in here should be the same as above. If neither of the above has the correct entries, they need to be corrected ,,,, it is very easy to do and not all that dangerous. Bob Hays _________________________________ ----- Original Message ----- From: "Jess McGuire" <[email protected]> To: <[email protected]> Sent: Sunday, July 22, 2001 3:01 PM Subject: Re: [OE] A Real Mess > > Bob, > > Thank you for the link to download the patch. > > When I went to do the download, it said that I already had a copy of the > patch, so I went on a head and downloaded a new copy and replaced the old > one. > > Another dialog box also said that I needed Prodigy 5 - which I already > have. > > I added a shortcut on my desktop for O/E after the download and a short > shutdown. The new shortcut did not work any better than the old ones! I am > still able to access my e-mail via the Prodigy home page. This has been > problem free (so far). > > Any other suggestions? > > Your assistance in resolving these problems are very sincerely appreciated. > Thank you. > > Jess