The only way to tell what version of IE & OE you have is to go by the Build #. The version # for the 5.01 upgrade is:: for IE = 5.00.2919.6307 for OE = 5.00.2919.6600 This has caused MUCH confusion among the computer world, why MS did not change the 5.00 part of the ver. # no one can explain. ,,,,, oh-well. Yes, that would explain the 3 windows vs 2 windows, as I am using the 5.01 upgrade. Your problem is beginning to look like a corrupt file. Everything else in your mail client appears to be set up correct and working proper, so not much left to be wrong. If it is your Ph. book itself, then upgrading will not help, unless the conversion process from ver. 5.00 to 5.01 happens to clear the error, that would just be something you hope for. You can test your Ph.book by creating an all new one like so ,,,,,,, Start\Explore\windows\Application Data\Microsoft\Address Book ,,, create a sub folder named "Back Ups" under the Address Book folder and MOVE all files in your Address Book folder into the Back Ups folder (leave the Address Book folder empty) ,,,,,, now,,, go back to your mail program and open your address book, it will be totally empty ,,,, click on File/New contact ,,, create a contact, it does not have to be a real one, just make up one, and give him/her an address ,,, click OK ,,,,,,,, if you can now see this new contact in the right pane, then your original book is probably corrupt. (you have just created a new book from scratch so it should be OK) To get your original book back, you will have to "Import" it from within your address book. (after deleting the fake book you just created.). Back your ears and give it a try. Bob ----- Original Message ----- From: "Elizabeth Hughes" <[email protected]> To: "Robert Hays" <[email protected]> Sent: Sunday, February 13, 2000 6:25 PM Subject: Re: OE Address Book > OK, I know the information is still there. I can get to it by using the > find people feature in the address book, if I can remember the name. Even > just the last name will work, as it displays all individuals with the same > surname. It's just too aggravating to have to search like that. > > I have a number of family groups since I'm into genealogy. All of that side > of the address book appears to work fine. When I click on properties for a > group, it does tell me how many are in that particular group and then lists > the names below. Also, just FYI, when I click on that blank gray bar, it > tells me in the bottom left that I have 243 items. I don't know what it's > counting, but it's like when I click on a group and it tells me how many > individuals are in that group. > > >From the File/Identities/Manage Identities, that appears correct in that I > only have my personal identity listed. This is a new computer that I > received for Christmas, so I haven't messed around with it too much, yet. I > did note that I only have two windows in the Manage Identities box. Both > say "Hughes South (default)." Since you said I should have three windows, > all agreeing, I looked (as I should have probably done first anyway, and > found that I have OE 5.0 on this machine. Would that account for that > difference? > > Do you think downloading the MS Explorer 5.1 upgrade might possibly help? I > have a sort of funny situation. My husband is wonderful at deleting files. > On my old machine, which he inherited, in the process of "cleaning up" he > deleted some file necessary to even open OE 5.0 on the old machine. I put > in the upgrade and it fixed that problem. He swears he didn't do anything > but look up an address on my computer, but that's when my problem started. > It won't cost me anything but a little time to download the update, which I > need to do anyway. What do you think? > > Gratefully awaiting your response. > > Elizabeth > > ````````````````````````````` > >