Well Dan ,,, I personally do not have documented proof, I am going by what Microsoft MVP's (Most Valuable Professional) are saying and advising. These are professional people in the computer industry who are recognized and authorized by Microsoft to answer questions and help troubled users. It is highly possible for you to never have had a problem along these lines as the bug appears to only kick in under a given set of conditions, another thing MS wont admit is set your View to "Group messages by conversation", then try to download about 300 emails and see what happens. ,,,,,, but I am curious to know how you would know if you suddenly lost a hundred stored emails from as many as you have saved. ,,, you don't necessarily lose a whole folder (you can though), but may just lose some or all emails stored in a folder. The problem may also be individual computer specific, so my advice to people who lose folders/msg.'s is to turn off back ground compacting, this at least will eliminate that possibility as the cause. If you have a better explanation as to why they lose whole folders or msg.'s without any error msg., we would all very much like to hear it, and those who prefer your remedy is certainly free to use it. I am a little surprised that you would believe Microsoft would tell you the truth about it. No, the msg.'s are not deleted, they are still there but in a corrupt file which cannot be read by OE, which is why they can usually be recovered by rebuilding the Folders.dbx file which contains info. on every folder and msg. I have included below, from some of the MS-MVP's on this subject, condensed excerpts of answers to people who have lost msg.'s or folders . Bob Hays PS: I am having mail server problems (last 4 days) sometimes I receive mail sometimes not (mostly not), same thing with sending. Am trying to keep up by reading the archives and repeated sends. _________________________________ **************************** 4/21/2001 Hello XXXXXX, There have been reports of McAfee's email scan and auto-update facilities corrupting Outlook Express's data folders (*.dbx) causing massive loss of email, particularly the inbox folder - and causing the disappearance of other local folders. Also, turn off background compaction at OE tools, options, maintenance. Sandi ... Microsoft MVP (Internet Explorer and Outlook Express) ********************************************************************* 6/22/2001 (snip) This may have happened if the folder was in the midst of compacting when OE downloaded messages..... (snip) Margaret MS MVP ********************************************************************** 1/10/2001 There appears to be a problem wherein when OE tries to access a folder (e.g. to put a newly downloaded message in it) while it is being compacted some messages or the whole folder may be lost. Frank Saunders MS-MVP IE/OE Compacting in the background has been correlated to data loss. If OE tries to access and add to a folder that is being compacted, data loss may occur. If a user closes OE while compacting is in progress and then notices that Msimn is still running and does an End Task on it, data loss will probably occur. Go to Tools | Options | Maintenance and turn off compacting in the background. The periodically (say once a week) click Tools | Work offline (or double click Working Online on the Status Bar). In the Folder list click Outlook Express at the top. Click File | Folder | Compact All. Don't touch your computer until it is done. Frank Saunders MS-MVP IE/OE ******************************************************** From: "Dan" <[email protected]> Subject: Re: [OE] folders disappeared Date: Sun, 24 Jun 2001 18:33:36 -0700 Robert= I see you keep posting this , OE, MS dont concur, also I have over 240 folders subfolders and sub sub folders , since 1997, and I run compact in the background , I have never lost a folder once , what can you mean it happens all the time when I run OE on 3 systems here and have never had this problem and I checked with MS and they claim it don't happen, , where is proof, because since it it dont happen to me, dont mean it dont happen, I just want proof on this statement , where do you get this info? If they disappear from OE they are not deleted then where are they , would not a *.dbx in find files find them ? Dan

OH-BOY ,,, now we are in trouble. I would not restore previous version just yet ,,, I did it once right after installing ver. 5.5 and it took me all the way back to ver. 4.7 ,,,, a real mess, but may have to try reinstalling V 5.5 over the top of itself. Have you tried uninstalling the program that started all this?? an uninstall MAY restore previous settings and/or files. Check out all the support articles below and see if any of them fits. ,,, if all this fails, Disable ALL third party programs and your antivirus and see if things improve. Various programs such as ad removers and web accelerators can cause such problems. Bob Hays PS: I am having mail server problems (last 4 days) sometimes I receive mail sometimes not (mostly not), same thing with sending. Am trying to keep up by reading the archives and repeated sends. _________________________________ list of articles on MS site on the problem: The page cannot be displayed http://support.microsoft.com/support/kb/articles/q175/7/22.asp This page cannot be displayed. http://support.microsoft.com/support/kb/articles/q238/5/50.asp Error Message: The Page Cannot Be Displayed http://support.microsoft.com/support/kb/articles/q241/3/44.asp Page cannot be displayed error message and Norton http://support.microsoft.com/support/kb/articles/q259/8/46.asp This behavior can occur if InternetBOOST '99 is installed and the settings are incorrect or the installation is damaged. http://www.bonzi.com/support.htm The Page Cannot Be Displayed (ICS) http://support.microsoft.com/support/kb/articles/q230/2/06.asp "The Page Cannot Be Displayed" Message on ICS Client http://support.microsoft.com/support/kb/articles/q259/8/18.asp *********** From: "E-Mail Administrator" <[email protected]> Subject: Fw: [OE] Cannot browse any pages Date: Mon, 25 Jun 2001 09:57:00 +0100 Bob Sorry, the wsock32.dll file was there. We checked first thing this morning and it was there in his windows\system directory. It is difficult on the phone, he must of had some hidden files or typed it in wrong on Friday. Anyway it is there. So we are back to square one. Last week we did do an Internet Explorer repair. Obviously this hasn't worked. Also in the add remove programs under Microsoft Internet Explorer 5.5 and Inrenet Tools there is a third option to Restore the previous windows configuration. Could this resolve it. Apparently everything used to work, browsing, e-mail until one of our engineers uninstalled and reinstalled one of our software programs. This is why we need to get this resolved as I am the one who is left to sort it out. Best Regards John Stevens

Space conservation. What you delete from the mail program's deleted items folder does *not* really disappear and is creating bloat on the computer. Elaine ----- Original Message ----- From: "Ellingsworth" <[email protected]> To: <[email protected]> Sent: Monday, June 25, 2001 12:58 PM Subject: Re: [OE] folders disappeared > Elaine, > I never compact folders. What's the big deal ? > Keith [email protected] > Anne Arundel Co., Md., USA _________________________________________________________ Do You Yahoo!? Get your free @yahoo.com address at http://mail.yahoo.com

Elaine, I never compact folders. What's the big deal ? Keith [email protected] Anne Arundel Co., Md., USA ----- Original Message ----- From: "ETM" <[email protected]> To: <[email protected]> Sent: Monday, June 25, 2001 11:37 AM Subject: Re: [OE] folders disappeared > I manually compact every night after permanently deleting the deleted items > in OE 5.50. I have never had a problem. I do do it in offline mode or it > usually will not finish compacting all folders. I rarely allow any > automatic-anything on my computer. I have nothing "scheduled" and manually > perform all maintenance. That way I know nothing is going to kick in when I > am doing something that might cause overkill on the PC. I also check every > evening before signing off to see if there is an AV update. Generally I > receive an update before receiving an email notice of update from the AV > vendor. I have found that Win98 does not like multiple tasks and manually > performing maintenance and updates works for me. > > Elaine > > ----- Original Message ----- > From: "Dan" <[email protected]> > To: <[email protected]> > Sent: Sunday, June 24, 2001 9:33 PM > Subject: Re: [OE] folders disappeared > > > > Robert= > > I see you keep posting this , OE, MS dont concur, also I have over 240 > > folders subfolders and sub sub folders , since 1997, and I run compact in > > the background , I have never lost a folder once , what can you mean it > > happens all the time when I run OE on 3 systems here and have never had > this > > problem and I checked with MS and they claim it don't happen, , where is > > proof, because since it it dont happen to me, dont mean it dont happen, I > > just want proof on this statement , where do you get this info? > > If they disappear from OE they are not deleted then where are they , > > would not a *.dbx in find files find them ? > > > > ----- Original Message ----- > > From: "Robert Hays" <[email protected]> > > To: <[email protected]> > > Sent: Friday, May 18, 2001 7:08 AM > > Subject: Re: [OE] folders disappeared > > > > > > > Happens all the time John. > > > MS OE 5+ has a glitch in it that can and will cause the loss of msg.,s > > and/or > > > entire folders. > > > If you have OE set to compact in the back ground ,,,, turn it off. > > > > > > Go to Tools / Options / Maintenance and uncheck the option to compact > > > folders in the background. > > > > > > There appears to be a problem wherein when OE tries to access a folder > > (e.g. > > > to put a newly downloaded message in it) while it is being compacted > some > > > messages or the whole folder may be lost. > > > > > > Once you have turned off background compacting, do it regularly (once a > > > week?) by first putting OE in off-line mode (VERY important) and then > > using > > > File / Folder / > > > Compact All. > > > > _________________________________________________________ > Do You Yahoo!? > Get your free @yahoo.com address at http://mail.yahoo.com > > > ==== OUTLOOK-EXPRESS Mailing List ==== > To remove your email address from this list, visit this url: http://homepages.rootsweb.com/~cheps/maillist.htm > > ============================== > Visit Ancestry.com for a FREE 14-Day Trial and enjoy access to the #1 > Source for Family History Online. Go to: > http://www.ancestry.com/subscribe/subscribetrial1y.asp?sourcecode=F11HB >

I manually compact every night after permanently deleting the deleted items in OE 5.50. I have never had a problem. I do do it in offline mode or it usually will not finish compacting all folders. I rarely allow any automatic-anything on my computer. I have nothing "scheduled" and manually perform all maintenance. That way I know nothing is going to kick in when I am doing something that might cause overkill on the PC. I also check every evening before signing off to see if there is an AV update. Generally I receive an update before receiving an email notice of update from the AV vendor. I have found that Win98 does not like multiple tasks and manually performing maintenance and updates works for me. Elaine ----- Original Message ----- From: "Dan" <[email protected]> To: <[email protected]> Sent: Sunday, June 24, 2001 9:33 PM Subject: Re: [OE] folders disappeared > Robert= > I see you keep posting this , OE, MS dont concur, also I have over 240 > folders subfolders and sub sub folders , since 1997, and I run compact in > the background , I have never lost a folder once , what can you mean it > happens all the time when I run OE on 3 systems here and have never had this > problem and I checked with MS and they claim it don't happen, , where is > proof, because since it it dont happen to me, dont mean it dont happen, I > just want proof on this statement , where do you get this info? > If they disappear from OE they are not deleted then where are they , > would not a *.dbx in find files find them ? > > ----- Original Message ----- > From: "Robert Hays" <[email protected]> > To: <[email protected]> > Sent: Friday, May 18, 2001 7:08 AM > Subject: Re: [OE] folders disappeared > > > > Happens all the time John. > > MS OE 5+ has a glitch in it that can and will cause the loss of msg.,s > and/or > > entire folders. > > If you have OE set to compact in the back ground ,,,, turn it off. > > > > Go to Tools / Options / Maintenance and uncheck the option to compact > > folders in the background. > > > > There appears to be a problem wherein when OE tries to access a folder > (e.g. > > to put a newly downloaded message in it) while it is being compacted some > > messages or the whole folder may be lost. > > > > Once you have turned off background compacting, do it regularly (once a > > week?) by first putting OE in off-line mode (VERY important) and then > using > > File / Folder / > > Compact All. _________________________________________________________ Do You Yahoo!? Get your free @yahoo.com address at http://mail.yahoo.com

Bob Sorry, the wsock32.dll file was there. We checked first thing this morning and it was there in his windows\system directory. It is difficult on the phone, he must of had some hidden files or typed it in wrong on Friday. Anyway it is there. So we are back to square one. Last week we did do an Internet Explorer repair. Obviously this hasn't worked. Also in the add remove programs under Microsoft Internet Explorer 5.5 and Inrenet Tools there is a third option to Restore the previous windows configuration. Could this resolve it. Apparently everything used to work, browsing, e-mail until one of our engineers uninstalled and reinstalled one of our software programs. This is why we need to get this resolved as I am the one who is left to sort it out. Best Regards John Stevens > ----- Original Message ----- > From: "Robert Hays" <[email protected]> > To: <[email protected]> > Sent: Friday, June 22, 2001 7:47 PM > Subject: Re: [OE] Cannot browse any pages > > > > Sending him your copy of wsock32.dll would be the simplest thing to do ,,, > it is also small enough to put on a floppy > > (40kb) and yes, it should be properly registered ,,,,,,,, this file is > needed to properly resolve DNS address'. > > Do not worry about winsock32.dll, it apparently is not needed ,,,,, I > don't have one either <g> > > BTW: wsock32.dll is the file replaced by the W32/[email protected] virus > (among other virus') > > Lets see what happens when this file is replaced and registered.. > > Fingers crossed. > > Bob Hays > > _________________________________ > > ----- Original Message ----- > > From: "E-Mail Administrator" <[email protected]> > > To: <[email protected]> > > Sent: Friday, June 22, 2001 11:37 AM > > Subject: Re: [OE] Cannot browse any pages > > > > > > > Bob > > > > > > I appreciate your help on this one. > > > > > > 1. > > > Yes it does have 128 bit cipher strength > > > > > > 2. > > > It had a file called hosts, we renamed it and rebooted but to no avail. > > > > > > 3. > > > There was not any wsock32.dll or winsock32.dll on his machine > > > at all but there was a wsock.vxd in his windows\system directory. > > > modified - 23.4.99, > > > created - 22.3.2001 > > > version 4.10.98 windows socket driver > > > > > > I presume the best thing to do is send him a copy of my wsock32.dll > > > assuming it is the same version. How will I know if it is going to be > the right version > > > if he doesn't have a copy himself. > > > Am I right in thinking he will need to have regsvr32.exe to open it with > to enable > > > him register it first. > > > > > > Do you think this is the root of the problem. > > > > > > Comments appreciated > > > > > > Best Regards > > > > > > John Stevens > > > MAM Software Ltd > > > > > > > > > ==== OUTLOOK-EXPRESS Mailing List ==== > > To remove your email address from this list, visit this url: > http://homepages.rootsweb.com/~cheps/maillist.htm > > > > ============================== > > Shop Ancestry - Everything you need to Discover, Preserve & Celebrate > > your heritage! > > http://shop.myfamily.com/ancestrycatalog > >

Bob Sorry, the wsock32.dll file was there. We checked first thing this morning and it was there in his windows\system directory. It is difficult on the phone, he must of had some hidden files or typed it in wrong on Friday. Anyway it is there. So we are back to square one. Last week we did do an Internet Explorer repair. Obviously this hasn't worked. Also in the add remove programs under Microsoft Internet Explorer 5.5 and Inrenet Tools there is a third option to Restore the previous windows configuration. Could this resolve it. Apparently everything used to work, browsing, e-mail until one of our engineers uninstalled and reinstalled one of our software programs. This is why we need to get this resolved as I am the one who is left to sort it out. Best Regards John Stevens ----- Original Message ----- From: "Robert Hays" <[email protected]> To: <[email protected]> Sent: Friday, June 22, 2001 7:47 PM Subject: Re: [OE] Cannot browse any pages > Sending him your copy of wsock32.dll would be the simplest thing to do ,,, it is also small enough to put on a floppy > (40kb) and yes, it should be properly registered ,,,,,,,, this file is needed to properly resolve DNS address'. > Do not worry about winsock32.dll, it apparently is not needed ,,,,, I don't have one either <g> > BTW: wsock32.dll is the file replaced by the W32/[email protected] virus (among other virus') > Lets see what happens when this file is replaced and registered.. > Fingers crossed. > Bob Hays > _________________________________ > ----- Original Message ----- > From: "E-Mail Administrator" <[email protected]> > To: <[email protected]> > Sent: Friday, June 22, 2001 11:37 AM > Subject: Re: [OE] Cannot browse any pages > > > > Bob > > > > I appreciate your help on this one. > > > > 1. > > Yes it does have 128 bit cipher strength > > > > 2. > > It had a file called hosts, we renamed it and rebooted but to no avail. > > > > 3. > > There was not any wsock32.dll or winsock32.dll on his machine > > at all but there was a wsock.vxd in his windows\system directory. > > modified - 23.4.99, > > created - 22.3.2001 > > version 4.10.98 windows socket driver > > > > I presume the best thing to do is send him a copy of my wsock32.dll > > assuming it is the same version. How will I know if it is going to be the right version > > if he doesn't have a copy himself. > > Am I right in thinking he will need to have regsvr32.exe to open it with to enable > > him register it first. > > > > Do you think this is the root of the problem. > > > > Comments appreciated > > > > Best Regards > > > > John Stevens > > MAM Software Ltd > > > > > ==== OUTLOOK-EXPRESS Mailing List ==== > To remove your email address from this list, visit this url: http://homepages.rootsweb.com/~cheps/maillist.htm > > ============================== > Shop Ancestry - Everything you need to Discover, Preserve & Celebrate > your heritage! > http://shop.myfamily.com/ancestrycatalog

If you are talking about "Fields" in your address book, I don't think so. There is nothing about "Macros" in the OE Help files. When you consider the number of different fields under each tab, times the number of people in your address book, it would take a full blown program to handle all that. One thing you could do though is to use an un-used field (if there is one) under the field of interest for an Update entry, manually entered like so: [Updated]: 6/24/2001 If there are no un-used fields, then select another tab that does have an un-used field and use that or you could use the "Other" tab and maintain entries in the "Notes" window like so: Home address updated: 3/4/01 Home Phone updated: 5/10/00 Cell Phone updated: 6/24/01 ETC., ETC. Even if you could use a "Key stroke" you would still have to select the individual, go to their properties and select the correct field ,,,,, by the time you get this far, just go ahead and enter the update info. manually. Hope this helps you set up what you need. Bob Hays _________________________________ ----- Original Message ----- From: "Avantel" <[email protected]> To: <[email protected]> Sent: Sunday, June 24, 2001 7:37 AM Subject: [OE] Re: OUTLOOK-EXPRESS-Date Stamp > Is there a way to set up a key combination (Alt+D for example) to insert a > current date in some or all fields? Use Outlook Express in the office and > would be useful to show date telephone number or address was updated. > > Any suggestions appreciated! > ----- Original Message ----- > From: <[email protected]> > To: <[email protected]> > Sent: Saturday, June 23, 2001 6:00 AM > Subject: OUTLOOK-EXPRESS-D Digest V01 #45 > > > > > ==== OUTLOOK-EXPRESS Mailing List ==== > To remove your email address from this list, visit this url: http://homepages.rootsweb.com/~cheps/maillist.htm > > ============================== > Visit Ancestry.com for a FREE 14-Day Trial and enjoy access to the #1 > Source for Family History Online. Go to: > http://www.ancestry.com/subscribe/subscribetrial1y.asp?sourcecode=F11HB >

Robert= I see you keep posting this , OE, MS dont concur, also I have over 240 folders subfolders and sub sub folders , since 1997, and I run compact in the background , I have never lost a folder once , what can you mean it happens all the time when I run OE on 3 systems here and have never had this problem and I checked with MS and they claim it don't happen, , where is proof, because since it it dont happen to me, dont mean it dont happen, I just want proof on this statement , where do you get this info? If they disappear from OE they are not deleted then where are they , would not a *.dbx in find files find them ? Dan Genealogy Resources http://www.wvi.com/~wb For Virus/Spam/Firewall/help on win or OE http://www.angelfire.com/or/matney/page1.html All my lists have a website to share data - ask ----- Original Message ----- From: "Robert Hays" <[email protected]> To: <[email protected]> Sent: Friday, May 18, 2001 7:08 AM Subject: Re: [OE] folders disappeared > Happens all the time John. > MS OE 5+ has a glitch in it that can and will cause the loss of msg.,s and/or > entire folders. > If you have OE set to compact in the back ground ,,,, turn it off. > > Go to Tools / Options / Maintenance and uncheck the option to compact > folders in the background. > > There appears to be a problem wherein when OE tries to access a folder (e.g. > to put a newly downloaded message in it) while it is being compacted some > messages or the whole folder may be lost. > > Once you have turned off background compacting, do it regularly (once a > week?) by first putting OE in off-line mode (VERY important) and then using > File / Folder / > Compact All.

Why not download the file from the website? Dan Genealogy Resources http://www.wvi.com/~wb For Virus/Spam/Firewall/help on win or OE http://www.angelfire.com/or/matney/page1.html All my lists have a website to share data - ask ----- Original Message ----- From: "Robert Hays" <[email protected]> To: <[email protected]> Sent: Friday, June 22, 2001 11:47 AM Subject: Re: [OE] Cannot browse any pages > Sending him your copy of wsock32.dll would be the simplest thing to do ,,, it is also small enough to put on a floppy > (40kb) and yes, it should be properly registered ,,,,,,,, this file is needed to properly resolve DNS address'. > Do not worry about winsock32.dll, it apparently is not needed ,,,,, I don't have one either <g> > BTW: wsock32.dll is the file replaced by the W32/[email protected] virus (among other virus') > Lets see what happens when this file is replaced and registered.. > Fingers crossed. > Bob Hays > _________________________________

I'm no expert, but it appears that your problem is Prodigy. Its staff should be able to help you, and an easy experiment would be change ISPs. Keith [email protected] Anne Arundel Co., Md. ----- Original Message ----- From: "Gold" <[email protected]> To: <[email protected]> Sent: Sunday, June 24, 2001 4:38 PM Subject: [OE] How Do I Get Rid of Error Message That Keeps Popping Up? > > > Everytime I open and close my email and everytime I send an email, the > following screen pops up. > "The message could not be sent because one of the receipents was rejected by > the server" > (It then lists the same address over & over again) > Acct. 'POP.prodigy.net, > Server: 'smtp.prodigy.net" > Server Error 553 > Error No. OX8OOCCC79 > Could someone PLEASE tell me how to eliminate this. > Thank you. > > > ==== OUTLOOK-EXPRESS Mailing List ==== > > To remove your email address from this list, visit this url: > http://homepages.rootsweb.com/~cheps/maillist.htm > > > > ============================== > > Visit Ancestry.com for a FREE 14-Day Trial and enjoy access to the #1 > > Source for Family History Online. Go to: > > http://www.ancestry.com/subscribe/subscribetrial1y.asp?sourcecode=F11HB > > > > > ==== OUTLOOK-EXPRESS Mailing List ==== > To remove your email address from this list, visit this url: http://homepages.rootsweb.com/~cheps/maillist.htm > > ============================== > Create a FREE family website at MyFamily.com! > http://www.myfamily.com/banner.asp?ID=RWLIST2 >

Everytime I open and close my email and everytime I send an email, the following screen pops up. "The message could not be sent because one of the receipents was rejected by the server" (It then lists the same address over & over again) Acct. 'POP.prodigy.net, Server: 'smtp.prodigy.net" Server Error 553 Error No. OX8OOCCC79 Could someone PLEASE tell me how to eliminate this. Thank you. > ==== OUTLOOK-EXPRESS Mailing List ==== > To remove your email address from this list, visit this url: http://homepages.rootsweb.com/~cheps/maillist.htm > > ============================== > Visit Ancestry.com for a FREE 14-Day Trial and enjoy access to the #1 > Source for Family History Online. Go to: > http://www.ancestry.com/subscribe/subscribetrial1y.asp?sourcecode=F11HB >

Is there a way to set up a key combination (Alt+D for example) to insert a current date in some or all fields? Use Outlook Express in the office and would be useful to show date telephone number or address was updated. Any suggestions appreciated! ----- Original Message ----- From: <[email protected]> To: <[email protected]> Sent: Saturday, June 23, 2001 6:00 AM Subject: OUTLOOK-EXPRESS-D Digest V01 #45

Bob I appreciate your help on this one. 1. Yes it does have 128 bit cipher strength 2. It had a file called hosts, we renamed it and rebooted but to no avail. 3. There was not any wsock32.dll or winsock32.dll on his machine at all but there was a wsock.vxd in his windows\system directory. modified - 23.4.99, created - 22.3.2001 version 4.10.98 windows socket driver I presume the best thing to do is send him a copy of my wsock32.dll assuming it is the same version. How will I know if it is going to be the right version if he doesn't have a copy himself. Am I right in thinking he will need to have regsvr32.exe to open it with to enable him register it first. Do you think this is the root of the problem. Comments appreciated Best Regards John Stevens MAM Software Ltd ----- Original Message ----- From: "Robert Hays" <[email protected]> To: <[email protected]> Sent: Thursday, June 21, 2001 6:38 AM Subject: Re: [OE] Cannot browse any pages > 1. In IE click on Help / About ,,,, If you do not have 128 bit cipher strength, it will need to be installed ,,, you > cannot access secured web sites without it.,,,,, http://support.microsoft.com/support/kb/articles/Q261/3/28.ASP > > 2. Click on Start / Find / Files or Folders ,,, search your C drive for Hosts (no extension & not Hosts.sam, > which is a sample file) ,,, If you find one, Rename it, reboot and try again. ,,,, > http://support.microsoft.com/support/kb/articles/Q219/8/43.ASP > > 3. Check the Winsock.dll, Wsock32.dll, and Wsock.vxd Files > Check for multiple instances of the Wsock32.dll, Winsock.dll, and Wsock.vxd files. Also check the dates and versions of > these files. Rename any file that is not in the appropriate folder (Wsock32.dll and Wsock.vxd should be in the > Windows\System folder, and Winsock.dll should be in the Windows folder). To check for multiple files, use the following > steps: > Click Start point to Find, and then click Files or Folders. > In the Named box, type the appropriate file name (for example, type "wsock32.dll" (without the quotes), "winsock.dll" > (without the quotes), or "wsock.vxd" (without the quotes)), and then click Find Now. > > NOTE: Be sure to search in the drive where Windows is installed (usually drive C). > > To rename extra copies of the files that are not of Microsoft origin, right-click the file that was found, click Rename, > and change the file extension to .old (for example, rename the Wsock32.dll file to Wsock32.old). > > NOTE: If you receive an error message that a file by that name already exists, choose another file extension (for example, > .zzz). > > If none of the three checks above improves the problem, we need to know exactly what does happen when an attempt is made > to access a web site: Do you get any of the error msg.'s below: > > 1. Internet Explorer cannot open the Internet site Web address. A connection with the server could not be established. > 2. Internet Explorer cannot open the internet site URL: Web site the connection to the server was reset. > > ************ > http://support.microsoft.com/support/ie/ie5/topics/browse/iebrowseemts.asp#iewsock > 3. The Page Cannot Be Displayed. > 4. The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or > you may need to adjust your browser settings. > 5. Cannot find server or DNS Error. > 6. An internal error occurred in Windows Internet extensions. > > We need exact details on what actually happens. > Bob Hays > _________________________________ > > > > ----- Original Message ----- > From: "John Stevens" <[email protected]> > To: <[email protected]> > Sent: Wednesday, June 20, 2001 4:38 AM > Subject: [OE] Cannot browse any pages > > > > Slightly off topic but still Internet Explorer, hopefully someone can help. > > > > > > > > We have a customer who cannot browse any pages on his web browser. > > We have been through everything and we have set up a lot of people and this is the first time > > this has occurred. > > It is getting the connection to the Internet fine, we have checked all of the settings within dial-up networking > > different dns, different ISP's, checked the web browser connection settings. > > checked and unchecked automatically detect network settings. Checked the correct network protocols and > > adapters are displayed. > > We have done everything but to no avail, still he cannot view any web pages. > > We have even upgraded his internet explorer from 5 to 5.5 and done a repair of Internet Explorer > > within the add remove programs. > > Can anyone sched any light on this as the customer is somewhat p****d off and we are as confused as hell. > > > > Regards > > > > John Stevens > > MAM Software Ltd > > [email protected] > > > > > > > > > > > > > > > > > > ==== OUTLOOK-EXPRESS Mailing List ==== > > To remove your email address from this list, visit this url: http://homepages.rootsweb.com/~cheps/maillist.htm > > > > ============================== > > Search over 1 Billion names at Ancestry.com! > > http://www.ancestry.com/rd/rwlist1.asp > > > > > ==== OUTLOOK-EXPRESS Mailing List ==== > To remove your email address from this list, visit this url: http://homepages.rootsweb.com/~cheps/maillist.htm > > ============================== > Search over 1 Billion names at Ancestry.com! > http://www.ancestry.com/rd/rwlist1.asp

Sending him your copy of wsock32.dll would be the simplest thing to do ,,, it is also small enough to put on a floppy (40kb) and yes, it should be properly registered ,,,,,,,, this file is needed to properly resolve DNS address'. Do not worry about winsock32.dll, it apparently is not needed ,,,,, I don't have one either <g> BTW: wsock32.dll is the file replaced by the W32/[email protected] virus (among other virus') Lets see what happens when this file is replaced and registered.. Fingers crossed. Bob Hays _________________________________ ----- Original Message ----- From: "E-Mail Administrator" <[email protected]> To: <[email protected]> Sent: Friday, June 22, 2001 11:37 AM Subject: Re: [OE] Cannot browse any pages > Bob > > I appreciate your help on this one. > > 1. > Yes it does have 128 bit cipher strength > > 2. > It had a file called hosts, we renamed it and rebooted but to no avail. > > 3. > There was not any wsock32.dll or winsock32.dll on his machine > at all but there was a wsock.vxd in his windows\system directory. > modified - 23.4.99, > created - 22.3.2001 > version 4.10.98 windows socket driver > > I presume the best thing to do is send him a copy of my wsock32.dll > assuming it is the same version. How will I know if it is going to be the right version > if he doesn't have a copy himself. > Am I right in thinking he will need to have regsvr32.exe to open it with to enable > him register it first. > > Do you think this is the root of the problem. > > Comments appreciated > > Best Regards > > John Stevens > MAM Software Ltd >

We have a problem here, such as: 1. I am totally unfamiliar with Windows ME 2. You have too many of the same function type programs installed and all competing against one another, plus I may could help with IE & OE but all other browsers and mail clients are beyond me. Considering your problems with this computer, you really need to decide which mail client you prefer to use and get rid of the others then concentrate on getting that combination of browser + mail working before adding anything else. I did come up with a little bit of info, that MAY fit your situation: ********************* Err Msg: A Fatal Exception 0E Has Occurred at 0028:<XXXXXXXX> -------------------------------------------------------------------------------- The information in this article applies to: Microsoft Windows Millennium Edition Microsoft Windows 98 Microsoft Windows 95 -------------------------------------------------------------------------------- IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe. SYMPTOMS After you install Windows, you may receive the following error message when Windows starts: A Fatal Exception 0E has occurred at 0028:XXXXXXXX in VXD SYMEvent(02)+XXXXXXXX. CAUSE This behavior can occur if an older version of a Symantec program (such as Norton AntiVirus) is installed. (snip) ******************** I would suggest you go ahead and contact HP tech services for now. If you get to the point where we can deal with only IE & OE perhaps we can help. Sorry Bob Hays _________________________________ ----- Original Message ----- From: "Karima" <[email protected]> To: <[email protected]> Sent: Thursday, June 21, 2001 6:55 AM Subject: Re: [OE] Cannot browse any pages > I'd be most grateful. I was just waiting until the weekend to call and go > through the nightmare of contacting HP tech services. > > First of all, I am not having any trouble with my old HP computer (which I > am using at the moment). It is just very slooooooooooow compared to the > other one. > > The computer is a HPXP788 > AMD 1 GHZ, > 128MB (upgraded - but I can't remember to what) > 60 GB > > The OS is ME > The modem is: Conexant SoftK56 Data, Fax, PCI Modem > > I have both IE and Netscape browsers and OE, Netscape, Eudora & Pegasus > email programs installed - none of any of these worked. > > I could get connected to my ISP (a local company), but when I tried to view > a web page, I got an error "cannot be displayed" message. > > When I tried to access my email (from any of the four email programs) I got > a Popserver3 message - can't remember what it was. > > I went through hours of trying to get it to work with the tech people at my > ISP, nothing worked. > > Now, I can't even get through to my ISP. When I click on the ISP icon it > brings up the dialing window. When I click on that it immediately goes to a > blue screen that has "Error OE: 0028:0000DD02". > > Then when I hit a key, the dialing window comes up and it appears to be > dialing, but there is no sound coming from the modem. > > That's about it :-) > > Karima (snip)

It is much nicer to be able to download into a mail program if Hotmail permits that. Yahoo definitely works with my Outlook Express mail program. That way it filters into the appropriate folders. I don't need to be bothered with going to the Yahoo website to do anything but delete messages in the trash bin at the end of the day. And all my mail is in one place. Elaine ----- Original Message ----- From: "Alice" <[email protected]> To: <[email protected]> Sent: Thursday, June 21, 2001 12:10 PM Subject: Re: [OE] importing emails > Just forward the message from hotmail to your self at OE or send as an att > Alice Corbett _________________________________________________________ Do You Yahoo!? Get your free @yahoo.com address at http://mail.yahoo.com

Just forward the message from hotmail to your self at OE or send as an att Alice Corbett ----- Original Message ----- From: "ede" <[email protected]> To: <[email protected]> Sent: Thursday, June 21, 2001 10:51 AM Subject: [OE] importing emails Hey, OE Wizards!! Is there a way to import internet email into OE from, say, Yahoo or Hotmail? And, if so, how? Haven't been able to figure this out. Thanks bunches, ede Texas, USA! ==== OUTLOOK-EXPRESS Mailing List ==== To remove your email address from this list, visit this url: http://homepages.rootsweb.com/~cheps/maillist.htm ============================== Visit Ancestry.com for a FREE 14-Day Trial and enjoy access to the #1 Source for Family History Online. Go to: http://www.ancestry.com/subscribe/subscribetrial1y.asp?sourcecode=F11HB

Hi Elaine and Alice! Knew I could count on y'all to help me out. I'll get right on it and search Yahoo and find what to do. Y'all are the best!!! Bitter'n any ol' Tech Support!!! Thanks so very much!! ede Sittin' 'n Knittin', watchin' my garden grow! In Good Old Texas, USA! *-..-*-..-*-..-*-..-*-..-*-..-*-..-*-..-*-..-*-..-*-..-* Yard by yard, it's very hard. Inch by inch, it's a cinch. *-..-*-..-*-..-*-..-*-..-*-..-*-..-*-..-*-..-*-..-*-..-* -------------------------------------------------------------------------------- ----- Original Message ----- From: ETM To: [email protected] Sent: Thursday, June 21, 2001 11:19 AM Subject: Re: [OE] importing emails It is much nicer to be able to download into a mail program if Hotmail permits that. Yahoo definitely works with my Outlook Express mail program. That way it filters into the appropriate folders. I don't need to be bothered with going to the Yahoo website to do anything but delete messages in the trash bin at the end of the day. And all my mail is in one place. Elaine ----- Original Message ----- From: "Alice" <[email protected]> To: <[email protected]> Sent: Thursday, June 21, 2001 12:10 PM Subject: Re: [OE] importing emails > Just forward the message from hotmail to your self at OE or send as an att > Alice Corbett _________________________________________________________ Do You Yahoo!? Get your free @yahoo.com address at http://mail.yahoo.com ==== OUTLOOK-EXPRESS Mailing List ==== To remove your email address from this list, visit this url: http://homepages.rootsweb.com/~cheps/maillist.htm ============================== Search over 1 Billion names at Ancestry.com! http://www.ancestry.com/rd/rwlist1.asp

Yes, I download Yahoo mail to Outlook Express. Full instructions are at the yahoo website. I remember that it didn't require any effort and they were pretty good instructions. I also send from OE using my Yahoo address as my default address (that's because my cable company has not been that great about email delivery). I only go to Yahoo at the end of the computer-day where I empty the deleted items from the trash folder since I don't want to worry about exceeding the mail capacity. I download a lot of mail and the free mailbox offers enough space. I rarely have exceeded 60% of the capacity. As soon as the mail is downloaded to OE it is automatically sent to trash at the yahoo website. I don't know anything about Hotmail. Elaine ----- Original Message ----- From: "ede" <[email protected]> To: <[email protected]> Sent: Thursday, June 21, 2001 10:51 AM Subject: [OE] importing emails > Hey, OE Wizards!! > Is there a way to import internet email into OE from, say, Yahoo or Hotmail? And, if so, how? Haven't been able to figure this out. > Thanks bunches, > ede > Texas, USA! _________________________________________________________ Do You Yahoo!? Get your free @yahoo.com address at http://mail.yahoo.com