Hi Matt and Martyn --- As suggested, I raised the point with the Wiltshire & Swindon Archives that some of the documents I purchased were not as described. Copied, below, is the reply from Claire Skinner, the Principal Archivist. I am afraid this is all a bit over my head. Does Claire's suggested refund make sense? I wasn't expecting anything back, so seems to be fine to me. I am interested to see how long it takes the Council to issue a £10 refund --- either by cheque, or back to my credit card. That should be interesting.... Kind regards, Craig Craig W. Walsh Lucies Farm Ltd. * Colletts Green * Worcester * WR2 4RY ******************************************************* 01905-830-380 (In USA 888-880-1531) 07833 433 871 ******************************************************* Sent from my MacBook ------ Forwarded Message From: "Skinner, Claire" <claireskinner@wiltshire.gov.uk> Date: Thu, 5 Mar 2009 09:53:40 -0500 To: Craig Walsh <craig@hmdp.com> Subject: RE: History Web Site Feedback Dear Mr Walsh P5/1633/13 and P5/1752/8 BOTH actually match the catalogue descriptions so we certainly do not need to do any refunds for these. I am not clear which of these you have an issue with so I can't tackle this any further, but certainly the images I've seen correctly match the descriptions. P5/6Reg/111B and C are more complex - your scholars are correct that these are strictly speaking grants of administration rather than bonds. My colleague has explained that when he catalogued the register, he used a standard 'picklist' of terms which is why this error occurred. I have asked him to go through and amend the catalogue so it is more accurate. We could argue that the fact that these are registered copies of wills is obvious from the catalogue - the word REG is incorporated in the reference. We do indicate on the homepage of the website that registered copies are duplicates, and so in a sense, you should have been forewarned that the information would duplicate what you already had, however, as we made the error in putting bond rather than grant, we will refund your £10 as you request. This is the first time I have been asked for a refund on the on-line payment system so I am not sure whether the web master can easily add the money back onto your credit card, or if the Council will have to generate a cheque, but rest assured that one way or another we will see you get your money back. I do apologize for any inconvenience caused, Yours sincerely, Claire Skinner Principal Archivist ________________________________ Privacy and Confidentiality Notice This is strictly confidential and intended solely for the person or organisation to whom it is addressed. It may contain privileged and confidential information and if you are not an intended recipient, you must not copy, distribute or take any action in reliance on it. If you have received this message in error, please notify us as soon as possible and delete it and any attached files from your system.

Hi Craig. I think that she has been very fair. There were really never any issues with the first two listed documents. Unless you can actually see the documents themselves there is always a risk of possible duplication as in the case of Edith. John was never in dispute and all the documents, as described, are there. As far as the other two go, she has admitted their mistake and has offered to refund your omney. I am surpised that they used a "pick list" and one does wonder as to the level of expertise of the staff doing the cataloguing! Hopefully you will get a credit on your card which should be a relatively simple process. At least the end result has been satisfactory. All the best, Martyn On 05/03/2009, Craig Walsh <craig@hmdp.com> wrote: > > Hi Matt and Martyn --- > > As suggested, I raised the point with the Wiltshire & Swindon Archives that > some of the documents I purchased were not as described. > > Copied, below, is the reply from Claire Skinner, the Principal Archivist. > I am afraid this is all a bit over my head. > > Does Claire’s suggested refund make sense? I wasn’t expecting anything > back, so seems to be fine to me. > > I am interested to see how long it takes the Council to issue a £10 refund > --- either by cheque, or back to my credit card. That should be > interesting.... > > Kind regards, > > Craig > * > > Craig W. Walsh > Lucies Farm Ltd. * Colletts Green * Worcester * WR2 4RY > ******************************************************* > 01905-830-380 (In USA 888-880-1531) 07833 433 871 > ******************************************************* > **Sent from my MacBook > * > > ------ Forwarded Message > *From: *"Skinner, Claire" <claireskinner@wiltshire.gov.uk> > *Date: *Thu, 5 Mar 2009 09:53:40 -0500 > *To: *Craig Walsh <craig@hmdp.com> > *Subject: *RE: History Web Site Feedback > > Dear Mr Walsh > P5/1633/13 and P5/1752/8 *BOTH* actually match the catalogue descriptions > so we certainly do not need to do any refunds for these. I am not clear > which of these you have an issue with so I can’t tackle this any further, > but certainly the images I’ve seen correctly match the descriptions. > > P5/6Reg/111B and C are more complex – your scholars are correct that these > are strictly speaking *grants of administration* rather than bonds. My > colleague has explained that when he catalogued the register, he used a > standard ‘picklist’ of terms which is why this error occurred. I have asked > him to go through and amend the catalogue so it is more accurate. > > We could argue that the fact that these are registered copies of wills is > obvious from the catalogue – the word REG is incorporated in the reference. > We do indicate on the homepage of the website that registered copies are > duplicates, and so in a sense, you should have been forewarned that the > information would duplicate what you already had, however, as we made the > error in putting bond rather than grant, we will refund your £10 as you > request. > > This is the first time I have been asked for a refund on the on-line > payment system so I am not sure whether the web master can easily add the > money back onto your credit card, or if the Council will have to generate a > cheque, but rest assured that one way or another we will see you get your > money back. > > I do apologize for any inconvenience caused, > > Yours sincerely, > Claire Skinner > Principal Archivist > > ------------------------------ > Privacy and Confidentiality Notice > This is strictly confidential and intended solely for the person or > organisation to whom it is addressed. It may contain privileged and > confidential information and if you are not an intended recipient, you must > not copy, distribute or take any action in reliance on it. If you have > received this message in error, please notify us as soon as possible and > delete it and any attached files from your system. >

I agree with Martyn, entirely. (Sorry for the late reply - it's been a long and busy day.) Matt ________________________________ From: mjcl [mjcl111@googlemail.com] Sent: 05 March 2009 16:41 To: Craig Walsh Cc: Tompkins, M.L.L.; old-english@rootsweb.com Subject: Re: FW: History Web Site Feedback Hi Craig. I think that she has been very fair. There were really never any issues with the first two listed documents. Unless you can actually see the documents themselves there is always a risk of possible duplication as in the case of Edith. John was never in dispute and all the documents, as described, are there. As far as the other two go, she has admitted their mistake and has offered to refund your omney. I am surpised that they used a "pick list" and one does wonder as to the level of expertise of the staff doing the cataloguing! Hopefully you will get a credit on your card which should be a relatively simple process. At least the end result has been satisfactory. All the best, Martyn On 05/03/2009, Craig Walsh <craig@hmdp.com<mailto:craig@hmdp.com>> wrote: Hi Matt and Martyn --- As suggested, I raised the point with the Wiltshire & Swindon Archives that some of the documents I purchased were not as described. Copied, below, is the reply from Claire Skinner, the Principal Archivist. I am afraid this is all a bit over my head. Does Claire’s suggested refund make sense? I wasn’t expecting anything back, so seems to be fine to me. I am interested to see how long it takes the Council to issue a £10 refund --- either by cheque, or back to my credit card. That should be interesting.... Kind regards, Craig Craig W. Walsh Lucies Farm Ltd. * Colletts Green * Worcester * WR2 4RY ******************************************************* 01905-830-380 (In USA 888-880-1531) 07833 433 871 ******************************************************* Sent from my MacBook ------ Forwarded Message From: "Skinner, Claire" <claireskinner@wiltshire.gov.uk<http://claireskinner@wiltshire.gov.uk/>> Date: Thu, 5 Mar 2009 09:53:40 -0500 To: Craig Walsh <craig@hmdp.com<http://craig@hmdp.com/>> Subject: RE: History Web Site Feedback Dear Mr Walsh P5/1633/13 and P5/1752/8 BOTH actually match the catalogue descriptions so we certainly do not need to do any refunds for these. I am not clear which of these you have an issue with so I can’t tackle this any further, but certainly the images I’ve seen correctly match the descriptions. P5/6Reg/111B and C are more complex – your scholars are correct that these are strictly speaking grants of administration rather than bonds. My colleague has explained that when he catalogued the register, he used a standard ‘picklist’ of terms which is why this error occurred. I have asked him to go through and amend the catalogue so it is more accurate. We could argue that the fact that these are registered copies of wills is obvious from the catalogue – the word REG is incorporated in the reference. We do indicate on the homepage of the website that registered copies are duplicates, and so in a sense, you should have been forewarned that the information would duplicate what you already had, however, as we made the error in putting bond rather than grant, we will refund your £10 as you request. This is the first time I have been asked for a refund on the on-line payment system so I am not sure whether the web master can easily add the money back onto your credit card, or if the Council will have to generate a cheque, but rest assured that one way or another we will see you get your money back. I do apologize for any inconvenience caused, Yours sincerely, Claire Skinner Principal Archivist ________________________________ Privacy and Confidentiality Notice This is strictly confidential and intended solely for the person or organisation to whom it is addressed. It may contain privileged and confidential information and if you are not an intended recipient, you must not copy, distribute or take any action in reliance on it. If you have received this message in error, please notify us as soon as possible and delete it and any attached files from your system.

I wasn't expecting anything back --- so I'm good to go. It will be interesting to see how long it takes to get the £10. It will probably cost the Council £100 to refund my £10. Kind regards, Craig Craig W. Walsh Lucies Farm Ltd. * Colletts Green * Worcester * WR2 4RY ******************************************************* 01905-830-380 (In USA 888-880-1531) 07833 433 871 ******************************************************* Sent from my MacBook ________________________________ From: "Tompkins, M.L.L." <mllt1@leicester.ac.uk> Date: Thu, 5 Mar 2009 16:04:00 -0500 To: mjcl <mjcl111@googlemail.com>, Craig Walsh <craig@hmdp.com> Cc: <old-english@rootsweb.com> Subject: RE: FW: History Web Site Feedback I agree with Martyn, entirely. (Sorry for the late reply - it's been a long and busy day.) Matt ________________________________ From: mjcl [mjcl111@googlemail.com] Sent: 05 March 2009 16:41 To: Craig Walsh Cc: Tompkins, M.L.L.; old-english@rootsweb.com Subject: Re: FW: History Web Site Feedback Hi Craig. I think that she has been very fair. There were really never any issues with the first two listed documents. Unless you can actually see the documents themselves there is always a risk of possible duplication as in the case of Edith. John was never in dispute and all the documents, as described, are there. As far as the other two go, she has admitted their mistake and has offered to refund your omney. I am surpised that they used a "pick list" and one does wonder as to the level of expertise of the staff doing the cataloguing! Hopefully you will get a credit on your card which should be a relatively simple process. At least the end result has been satisfactory. All the best, Martyn On 05/03/2009, Craig Walsh <craig@hmdp.com> wrote: Hi Matt and Martyn --- As suggested, I raised the point with the Wiltshire & Swindon Archives that some of the documents I purchased were not as described. Copied, below, is the reply from Claire Skinner, the Principal Archivist. I am afraid this is all a bit over my head. Does Claire's suggested refund make sense? I wasn't expecting anything back, so seems to be fine to me. I am interested to see how long it takes the Council to issue a £10 refund --- either by cheque, or back to my credit card. That should be interesting.... Kind regards, Craig Craig W. Walsh Lucies Farm Ltd. * Colletts Green * Worcester * WR2 4RY ******************************************************* 01905-830-380 (In USA 888-880-1531) 07833 433 871 ******************************************************* Sent from my MacBook ------ Forwarded Message From: "Skinner, Claire" <claireskinner@wiltshire.gov.uk <http://claireskinner@wiltshire.gov.uk/> > Date: Thu, 5 Mar 2009 09:53:40 -0500 To: Craig Walsh <craig@hmdp.com <http://craig@hmdp.com/> > Subject: RE: History Web Site Feedback Dear Mr Walsh P5/1633/13 and P5/1752/8 BOTH actually match the catalogue descriptions so we certainly do not need to do any refunds for these. I am not clear which of these you have an issue with so I can't tackle this any further, but certainly the images I've seen correctly match the descriptions. P5/6Reg/111B and C are more complex - your scholars are correct that these are strictly speaking grants of administration rather than bonds. My colleague has explained that when he catalogued the register, he used a standard 'picklist' of terms which is why this error occurred. I have asked him to go through and amend the catalogue so it is more accurate. We could argue that the fact that these are registered copies of wills is obvious from the catalogue - the word REG is incorporated in the reference. We do indicate on the homepage of the website that registered copies are duplicates, and so in a sense, you should have been forewarned that the information would duplicate what you already had, however, as we made the error in putting bond rather than grant, we will refund your £10 as you request. This is the first time I have been asked for a refund on the on-line payment system so I am not sure whether the web master can easily add the money back onto your credit card, or if the Council will have to generate a cheque, but rest assured that one way or another we will see you get your money back. I do apologize for any inconvenience caused, Yours sincerely, Claire Skinner Principal Archivist ________________________________ Privacy and Confidentiality Notice This is strictly confidential and intended solely for the person or organisation to whom it is addressed. It may contain privileged and confidential information and if you are not an intended recipient, you must not copy, distribute or take any action in reliance on it. If you have received this message in error, please notify us as soon as possible and delete it and any attached files from your system. ________________________________ Privacy and Confidentiality Notice This is strictly confidential and intended solely for the person or organisation to whom it is addressed. It may contain privileged and confidential information and if you are not an intended recipient, you must not copy, distribute or take any action in reliance on it. If you have received this message in error, please notify us as soon as possible and delete it and any attached files from your system.