Like many others on this list I to volunteer my time and do look ups. I'm told a lot of time I go overboard on what is asked of me. The only problem that I have ever experienced is that we are all volunteers we don't ask for anything in return but we would appreciate the people we do look ups for to at least take a second and write to us and let us know that what we spend in copies, postage, gas and time that they have at least received the info that we send. that's all we ask. Thanks Laura Miller