In a message dated 7/26/2004 11:22:38 AM Eastern Standard Time, rchafin@mindspring.com writes: Can anyone tell me if they are having trouble receiving info from the archives? It has been over a year since I sent a pre-paid request in. I called to check on it three months ago and was told they do not have help any more. All look-ups were done by volunteers. I still have not received my request. Does anyone have a suggestion? They do have my request and did get the money. Cindy I would write and complain! Calls can be forgotten! I would ask for my money back if they don't intend to do the work. I have submitted quite a few requests by email and almost every one has been answered, but not right away. They send the bill after the work is done. I don't know how they can accept payment and not do the work and keep you on hold. Ceal