Re: Cousin Tom's referral to Utah BBB complaint: having lived in AZ since '84 + knowing Church Of LDS (+ business tithing, etc.) I'd be willing to bet a beef on 'wick dinner nada will come of it (LDS controls Utah govmt, and majority of businesses- + "boy-howdy" they realized there's a gold mine in Geneology). Unfortunately it's a case of LBB (let the buyer BEWARE). Stop feeding the Morman Machine + Regards. Sent via BlackBerry from T-Mobile -----Original Message----- From: "Tom O'Hare" <[email protected]> Date: Mon, 23 Oct 2006 15:59:14 To:<[email protected]> Subject: Re: [NYCATTAR] Ancestry.com changes Hello Laura, We meet again! Today was supposed to be my monthly day at the Buffalo library as a genealogical volunteer, but I just returned home Saturday to find my yard looking somewhat like an impact zone on the business end of 8-inch howitzers thanks to the "October Surprise", a devastating ice/snow/wind storm. Anyway I can't spend too much time now until I get my yard cleaned up...it'll take a week or more. I'm delighted that you took the time to enlighten us on Ancestry's latest rip-off. I have had a complaint pending with the BBB in Utah since June regarding Ancestry's (My Family.com) processing of some Irish surnames. I first complained to Ancestry in February or earlier. They have never admitted that any problem exists. The BBB has not prodded them to resolve this matter. Maybe its a case of Utah folks sticking together.I am now considering complaints to the FTC, US Attorney in Utah, and the Utah Attorney General. Ancestry clearly has a serious ethics problem and will not respond to criticisms. I wonder if it would be feasible to join together, solicit volunteers, and attempt to deal with them as a group of dissatisfied customers. Even a class action suit might not be out of the question. I don't have more time now but I do want to pursue this in a couple of weeks. Regards, Tom O'Hare, Clarence, NY PS -- My Family.com, the parent company, is regarded as "satisfactory" by the Utah BBB even though they have received more than 700 complaints against them. Check the BBB web site. ---- Original Message ----- From: "L Greene" <[email protected]> To: <[email protected]> Sent: Monday, October 23, 2006 1:01 PM Subject: Re: [NYCATTAR] Ancestry.com changes > Erin, > That's true - you had to upgrade to US Deluxe from US Records Collection > to > gain access to any new records added as noted in Ancestry's Newsletter of > Dec 2005. After upgrading, you were to get access to ANY record having to > do with residents living in America - so records of any ship to America, > any > immigrant groups to America, etc. And for some time those records, > including > all newly added ones, were available. However, a huge brand new slew of > American records were just added that they are not allowing US Deluxe > subscribers to access - they are requiring yet another upgrade to World > Deluxe. (For example - Scot surnames in America is requiring a World > Deluxe > upgrade, even though clearly this record is about people living on US > soil. > This is not in keeping with what Ancestry promised to US Deluxe > subscribers > when they upgraded). > > We have contacted Ancestry Customer Service - I even spoke with a manager > there who can do nothing but pass the world along. (Note again - all > earlier records of the Irish, or the Scottish, or the English, or the > Russian, or whatever, living in America are supposed to be in the US > Deluxe > subscription, and in fact are accessible. Only the new ones being added > now > are being closed out to US Deluxe subscribers. > > The main problem here is that people upgrade their subscription, then a > few > months down the road aren't able to access what they were told they were > subscribing to without doing ANOTHER upgrade - a very expensive one at > that. > If enough people post on Ancestry.com's site comment boards, perhaps they > will reconsider. Of course, this could be very wishful thinking on my > part. > :-) > > I appreciate that this is not a specific Cattaraugus county request for > help, but since so many of us use Ancestry, I thought it would be ok to > post > the issue and request support. > Laura > > > >> -----Original Message----- >> From: [email protected] >> [mailto:[email protected]] On Behalf Of [email protected] >> Sent: Monday, October 23, 2006 9:45 AM >> To: [email protected] >> Subject: Re: [NYCATTAR] Ancestry.com changes >> >> >> Laura - >> >> Which records are you neot able to access? I was told by the >> sales rep that I had to upgrade to the US Deluxe subscription >> because the new US records wouldn't be accessable >> otherwise... Let me know and I'll give them a call! >> >> Erin >> >> In a message dated 10/22/2006 1:25:22 PM Mountain Standard >> Time, [email protected] writes: >> >> For those of us with the US Deluxe subscription that allows >> access to any records of US residents, we no longer have >> access to many new US records being added. They are now >> requiring an upgrade to World Deluxe (for a whopping yearly >> $347!)for many new US records that subscribers were told >> they would be able to access within the US Deluxe subscription >> >> >> >> >> ------------------------------- >> To unsubscribe from the list, please send an email to >> [email protected] with the word 'unsubscribe' >> without the quotes in the subject and the body of the message > > > ------------------------------- > To unsubscribe from the list, please send an email to > [email protected] with the word 'unsubscribe' without the > quotes in the subject and the body of the message > ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message