Why don't we all band together and initiate a Class Action Lawsuit against Ancestry.com and their parent company. Maybe that is the only thing those greedy _ _ _ _ _ _ _ will understand. I would be glad to make a contribution towards a legal fund. Dr. Dixon G. Doc STEVENS P. O. Box 173 East Randolph, NY, USA 14730-0173 [email protected] -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Tom O'Hare Sent: Monday, October 23, 2006 3:59 PM To: [email protected] Subject: Re: [NYCATTAR] Ancestry.com changes Hello Laura, We meet again! Today was supposed to be my monthly day at the Buffalo library as a genealogical volunteer, but I just returned home Saturday to find my yard looking somewhat like an impact zone on the business end of 8-inch howitzers thanks to the "October Surprise", a devastating ice/snow/wind storm. Anyway I can't spend too much time now until I get my yard cleaned up...it'll take a week or more. I'm delighted that you took the time to enlighten us on Ancestry's latest rip-off. I have had a complaint pending with the BBB in Utah since June regarding Ancestry's (My Family.com) processing of some Irish surnames. I first complained to Ancestry in February or earlier. They have never admitted that any problem exists. The BBB has not prodded them to resolve this matter. Maybe its a case of Utah folks sticking together.I am now considering complaints to the FTC, US Attorney in Utah, and the Utah Attorney General. Ancestry clearly has a serious ethics problem and will not respond to criticisms. I wonder if it would be feasible to join together, solicit volunteers, and attempt to deal with them as a group of dissatisfied customers. Even a class action suit might not be out of the question. I don't have more time now but I do want to pursue this in a couple of weeks. Regards, Tom O'Hare, Clarence, NY PS -- My Family.com, the parent company, is regarded as "satisfactory" by the Utah BBB even though they have received more than 700 complaints against them. Check the BBB web site. ---- Original Message ----- From: "L Greene" <[email protected]> To: <[email protected]> Sent: Monday, October 23, 2006 1:01 PM Subject: Re: [NYCATTAR] Ancestry.com changes > Erin, > That's true - you had to upgrade to US Deluxe from US Records Collection > to > gain access to any new records added as noted in Ancestry's Newsletter of > Dec 2005. After upgrading, you were to get access to ANY record having to > do with residents living in America - so records of any ship to America, > any > immigrant groups to America, etc. And for some time those records, > including > all newly added ones, were available. However, a huge brand new slew of > American records were just added that they are not allowing US Deluxe > subscribers to access - they are requiring yet another upgrade to World > Deluxe. (For example - Scot surnames in America is requiring a World > Deluxe > upgrade, even though clearly this record is about people living on US > soil. > This is not in keeping with what Ancestry promised to US Deluxe > subscribers > when they upgraded). > > We have contacted Ancestry Customer Service - I even spoke with a manager > there who can do nothing but pass the world along. (Note again - all > earlier records of the Irish, or the Scottish, or the English, or the > Russian, or whatever, living in America are supposed to be in the US > Deluxe > subscription, and in fact are accessible. Only the new ones being added > now > are being closed out to US Deluxe subscribers. > > The main problem here is that people upgrade their subscription, then a > few > months down the road aren't able to access what they were told they were > subscribing to without doing ANOTHER upgrade - a very expensive one at > that. > If enough people post on Ancestry.com's site comment boards, perhaps they > will reconsider. Of course, this could be very wishful thinking on my > part. > :-) > > I appreciate that this is not a specific Cattaraugus county request for > help, but since so many of us use Ancestry, I thought it would be ok to > post > the issue and request support. > Laura > > > >> -----Original Message----- >> From: [email protected] >> [mailto:[email protected]] On Behalf Of [email protected] >> Sent: Monday, October 23, 2006 9:45 AM >> To: [email protected] >> Subject: Re: [NYCATTAR] Ancestry.com changes >> >> >> Laura - >> >> Which records are you neot able to access? I was told by the >> sales rep that I had to upgrade to the US Deluxe subscription >> because the new US records wouldn't be accessable >> otherwise... Let me know and I'll give them a call! >> >> Erin >> >> In a message dated 10/22/2006 1:25:22 PM Mountain Standard >> Time, [email protected] writes: >> >> For those of us with the US Deluxe subscription that allows >> access to any records of US residents, we no longer have >> access to many new US records being added. They are now >> requiring an upgrade to World Deluxe (for a whopping yearly >> $347!)for many new US records that subscribers were told >> they would be able to access within the US Deluxe subscription >> >> >> >> >> ------------------------------- >> To unsubscribe from the list, please send an email to >> [email protected] with the word 'unsubscribe' >> without the quotes in the subject and the body of the message > > > ------------------------------- > To unsubscribe from the list, please send an email to > [email protected] with the word 'unsubscribe' without the > quotes in the subject and the body of the message > ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message

Anyone know a lawyer who would take the case? Dixon Doc, as a town historian, could you get the town to recommend someone? We would contribute as well. I see the address isn't on your old road... did you move? Judy Schwan -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Dr. Dixon G. Stevens Sent: Monday, October 23, 2006 4:46 PM To: [email protected] Subject: Re: [NYCATTAR] Ancestry.com changes Why don't we all band together and initiate a Class Action Lawsuit against Ancestry.com and their parent company. Maybe that is the only thing those greedy _ _ _ _ _ _ _ will understand. I would be glad to make a contribution towards a legal fund. Dr. Dixon G. Doc STEVENS P. O. Box 173 East Randolph, NY, USA 14730-0173 [email protected] -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Tom O'Hare Sent: Monday, October 23, 2006 3:59 PM To: [email protected] Subject: Re: [NYCATTAR] Ancestry.com changes Hello Laura, We meet again! Today was supposed to be my monthly day at the Buffalo library as a genealogical volunteer, but I just returned home Saturday to find my yard looking somewhat like an impact zone on the business end of 8-inch howitzers thanks to the "October Surprise", a devastating ice/snow/wind storm. Anyway I can't spend too much time now until I get my yard cleaned up...it'll take a week or more. I'm delighted that you took the time to enlighten us on Ancestry's latest rip-off. I have had a complaint pending with the BBB in Utah since June regarding Ancestry's (My Family.com) processing of some Irish surnames. I first complained to Ancestry in February or earlier. They have never admitted that any problem exists. The BBB has not prodded them to resolve this matter. Maybe its a case of Utah folks sticking together.I am now considering complaints to the FTC, US Attorney in Utah, and the Utah Attorney General. Ancestry clearly has a serious ethics problem and will not respond to criticisms. I wonder if it would be feasible to join together, solicit volunteers, and attempt to deal with them as a group of dissatisfied customers. Even a class action suit might not be out of the question. I don't have more time now but I do want to pursue this in a couple of weeks. Regards, Tom O'Hare, Clarence, NY PS -- My Family.com, the parent company, is regarded as "satisfactory" by the Utah BBB even though they have received more than 700 complaints against them. Check the BBB web site. ---- Original Message ----- From: "L Greene" <[email protected]> To: <[email protected]> Sent: Monday, October 23, 2006 1:01 PM Subject: Re: [NYCATTAR] Ancestry.com changes > Erin, > That's true - you had to upgrade to US Deluxe from US Records Collection > to > gain access to any new records added as noted in Ancestry's Newsletter of > Dec 2005. After upgrading, you were to get access to ANY record having to > do with residents living in America - so records of any ship to America, > any > immigrant groups to America, etc. And for some time those records, > including > all newly added ones, were available. However, a huge brand new slew of > American records were just added that they are not allowing US Deluxe > subscribers to access - they are requiring yet another upgrade to World > Deluxe. (For example - Scot surnames in America is requiring a World > Deluxe > upgrade, even though clearly this record is about people living on US > soil. > This is not in keeping with what Ancestry promised to US Deluxe > subscribers > when they upgraded). > > We have contacted Ancestry Customer Service - I even spoke with a manager > there who can do nothing but pass the world along. (Note again - all > earlier records of the Irish, or the Scottish, or the English, or the > Russian, or whatever, living in America are supposed to be in the US > Deluxe > subscription, and in fact are accessible. Only the new ones being added > now > are being closed out to US Deluxe subscribers. > > The main problem here is that people upgrade their subscription, then a > few > months down the road aren't able to access what they were told they were > subscribing to without doing ANOTHER upgrade - a very expensive one at > that. > If enough people post on Ancestry.com's site comment boards, perhaps they > will reconsider. Of course, this could be very wishful thinking on my > part. > :-) > > I appreciate that this is not a specific Cattaraugus county request for > help, but since so many of us use Ancestry, I thought it would be ok to > post > the issue and request support. > Laura > > > >> -----Original Message----- >> From: [email protected] >> [mailto:[email protected]] On Behalf Of [email protected] >> Sent: Monday, October 23, 2006 9:45 AM >> To: [email protected] >> Subject: Re: [NYCATTAR] Ancestry.com changes >> >> >> Laura - >> >> Which records are you neot able to access? I was told by the >> sales rep that I had to upgrade to the US Deluxe subscription >> because the new US records wouldn't be accessable >> otherwise... Let me know and I'll give them a call! >> >> Erin >> >> In a message dated 10/22/2006 1:25:22 PM Mountain Standard >> Time, [email protected] writes: >> >> For those of us with the US Deluxe subscription that allows >> access to any records of US residents, we no longer have >> access to many new US records being added. They are now >> requiring an upgrade to World Deluxe (for a whopping yearly >> $347!)for many new US records that subscribers were told >> they would be able to access within the US Deluxe subscription >> >> >> >> >> ------------------------------- >> To unsubscribe from the list, please send an email to >> [email protected] with the word 'unsubscribe' >> without the quotes in the subject and the body of the message > > > ------------------------------- > To unsubscribe from the list, please send an email to > [email protected] with the word 'unsubscribe' without the > quotes in the subject and the body of the message > ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message

Judy, I'm not sure what you mean about my old road in my address. My street address is 228 Spring Street, but we don't use that in our address, as we have a post office box where we have our mail sent. I recommend we have a massive letter writing to the CEO of the parent company before we institute a class action law suit. If we do not receive an acceptable response from the letter writing campaign, then we look into a class action lawsuit. Let's try to first appeal to their sense of fairness (if they have one), and save the more aggressive approach as a backup strategy. What do the rest of you think? Dr. Dixon G. Doc STEVENS [email protected] -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of SCHWAN Sent: Monday, October 23, 2006 8:00 PM To: [email protected] Subject: Re: [NYCATTAR] Ancestry.com changes Anyone know a lawyer who would take the case? Dixon Doc, as a town historian, could you get the town to recommend someone? We would contribute as well. I see the address isn't on your old road... did you move? Judy Schwan -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Dr. Dixon G. Stevens Sent: Monday, October 23, 2006 4:46 PM To: [email protected] Subject: Re: [NYCATTAR] Ancestry.com changes Why don't we all band together and initiate a Class Action Lawsuit against Ancestry.com and their parent company. Maybe that is the only thing those greedy _ _ _ _ _ _ _ will understand. I would be glad to make a contribution towards a legal fund. Dr. Dixon G. Doc STEVENS P. O. Box 173 East Randolph, NY, USA 14730-0173 [email protected] -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Tom O'Hare Sent: Monday, October 23, 2006 3:59 PM To: [email protected] Subject: Re: [NYCATTAR] Ancestry.com changes Hello Laura, We meet again! Today was supposed to be my monthly day at the Buffalo library as a genealogical volunteer, but I just returned home Saturday to find my yard looking somewhat like an impact zone on the business end of 8-inch howitzers thanks to the "October Surprise", a devastating ice/snow/wind storm. Anyway I can't spend too much time now until I get my yard cleaned up...it'll take a week or more. I'm delighted that you took the time to enlighten us on Ancestry's latest rip-off. I have had a complaint pending with the BBB in Utah since June regarding Ancestry's (My Family.com) processing of some Irish surnames. I first complained to Ancestry in February or earlier. They have never admitted that any problem exists. The BBB has not prodded them to resolve this matter. Maybe its a case of Utah folks sticking together.I am now considering complaints to the FTC, US Attorney in Utah, and the Utah Attorney General. Ancestry clearly has a serious ethics problem and will not respond to criticisms. I wonder if it would be feasible to join together, solicit volunteers, and attempt to deal with them as a group of dissatisfied customers. Even a class action suit might not be out of the question. I don't have more time now but I do want to pursue this in a couple of weeks. Regards, Tom O'Hare, Clarence, NY PS -- My Family.com, the parent company, is regarded as "satisfactory" by the Utah BBB even though they have received more than 700 complaints against them. Check the BBB web site. ---- Original Message ----- From: "L Greene" <[email protected]> To: <[email protected]> Sent: Monday, October 23, 2006 1:01 PM Subject: Re: [NYCATTAR] Ancestry.com changes > Erin, > That's true - you had to upgrade to US Deluxe from US Records Collection > to > gain access to any new records added as noted in Ancestry's Newsletter of > Dec 2005. After upgrading, you were to get access to ANY record having to > do with residents living in America - so records of any ship to America, > any > immigrant groups to America, etc. And for some time those records, > including > all newly added ones, were available. However, a huge brand new slew of > American records were just added that they are not allowing US Deluxe > subscribers to access - they are requiring yet another upgrade to World > Deluxe. (For example - Scot surnames in America is requiring a World > Deluxe > upgrade, even though clearly this record is about people living on US > soil. > This is not in keeping with what Ancestry promised to US Deluxe > subscribers > when they upgraded). > > We have contacted Ancestry Customer Service - I even spoke with a manager > there who can do nothing but pass the world along. (Note again - all > earlier records of the Irish, or the Scottish, or the English, or the > Russian, or whatever, living in America are supposed to be in the US > Deluxe > subscription, and in fact are accessible. Only the new ones being added > now > are being closed out to US Deluxe subscribers. > > The main problem here is that people upgrade their subscription, then a > few > months down the road aren't able to access what they were told they were > subscribing to without doing ANOTHER upgrade - a very expensive one at > that. > If enough people post on Ancestry.com's site comment boards, perhaps they > will reconsider. Of course, this could be very wishful thinking on my > part. > :-) > > I appreciate that this is not a specific Cattaraugus county request for > help, but since so many of us use Ancestry, I thought it would be ok to > post > the issue and request support. > Laura > > > >> -----Original Message----- >> From: [email protected] >> [mailto:[email protected]] On Behalf Of [email protected] >> Sent: Monday, October 23, 2006 9:45 AM >> To: [email protected] >> Subject: Re: [NYCATTAR] Ancestry.com changes >> >> >> Laura - >> >> Which records are you neot able to access? I was told by the >> sales rep that I had to upgrade to the US Deluxe subscription >> because the new US records wouldn't be accessable >> otherwise... Let me know and I'll give them a call! >> >> Erin >> >> In a message dated 10/22/2006 1:25:22 PM Mountain Standard >> Time, [email protected] writes: >> >> For those of us with the US Deluxe subscription that allows >> access to any records of US residents, we no longer have >> access to many new US records being added. They are now >> requiring an upgrade to World Deluxe (for a whopping yearly >> $347!)for many new US records that subscribers were told >> they would be able to access within the US Deluxe subscription >> >> >> >> >> ------------------------------- >> To unsubscribe from the list, please send an email to >> [email protected] with the word 'unsubscribe' >> without the quotes in the subject and the body of the message > > > ------------------------------- > To unsubscribe from the list, please send an email to > [email protected] with the word 'unsubscribe' without the > quotes in the subject and the body of the message > ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message

I've followed, with interest, the discussion of Ancestry and would make the following suggestion. How much would it cost you to spend hotel nights, travel expenses, etc. to locate some of the many things you can find on Ancestry? I justify the dollars I spend by thinking about what it would cost to travel to the site(s) to access the records I need. Some years I need lots and other years I need nothing so I don't subscribe. Some years I need foreign data and other years only what's in the US. I started doing this long before computerized data was available and have spent an incredible amount on this hobby (it would scare me to death had I ever kept track of those expenses!), so I recognize the fantastic tools with which we now have to work, but we really shouldn't expect to get something for nothing. If we don't like the way a company operates we don't need to use it, or we can encourage them to change, but seems to me we don't need to go to war over such trivial details! --------------------------------- Talk is cheap. Use Yahoo! Messenger to make PC-to-Phone calls. Great rates starting at 1¢/min.