Hi Elizabeth, If you don't get any better suggestions, suggest to your friend that he fill in the zipcode with all "0's." For example 00000 or 00000-0000. It's worth a try. Bobbi ----- Original Message ----- To: <NYc-roots@rootsweb.com> Sent: 12 November, 2010 2:59 PM Subject: [NYC-ROOTS] Municipal Archives problem > Here is a plea from an Irish friend that perhaps one of you could answer. > >>have you ever tried to get through to a human being at the New York City >>Municipal Archives? They don't appear to answer emails and they don't >>respond to telephone messages left on their answering machine. Everything >>seems to have to be done by filling out their online query forms, to which >>they don't appear to respond. My problem is their online order form won't >>take my credit/debit card because I don't have a Zip Code in my >>bank-statement address and a Zip Code is one of the required fields that >>has to be filled in on the NYCMA order form. Here in back-woods Bettystown >>there are no Zip Codes on peoples' addresses, so therefore there are no >>Zip Codes on their bank-statement addresses and ergo no Zip Codes on their >>credit/debit card addresses. It's just street, town, county and country >>and that's it. Surely other non US residents, who don't have Zip Codes, >>have experienced this difficulty with paying the NYCMA before?< > > I will forward your answers to him. Thanks, > > Elizabeth W. Knowlton