Glad to hear they're planning to make improvements per genealogists' comments. Seriously, they've wiped everything pre-2010? Pretty sure that's when I did most of my research on their site. Hours and hours and hours of it. So much for an account meaning something :P Arielle in NoVA On Tue, Sep 9, 2014 at 5:36 PM, Joyce Presnall via <nybrooklyn@rootsweb.com> wrote: > I just got a call from Ellis Island and they assured me they are listening > to what we have to say and will make changes as fast as they can. If you > are on Facebook you can go to the Ellis Island page and post what issues > you see so they can get everything fixed. > > They WANT us to put the site through the paces and try to identify > problems we find and post them on Facebook. > > Please pass this on to all the lists you are on. > > They know the search function is not working well right now and are working > on that. They are also going to make the "list" function (rather than the > "postcard" view) easier to find. > > Unfortunately any people you saved before 2010 are gone...they don't have > room to store it all. > > They had thought that our email addies and sign in info had previously been > brought over, but found out they were not...but it will get transferred > over. > > Unfortunately I now have a crazy website assigned password and can find no > way to change it... > > So the good news is they are listening...the bad news is they are not going > to give up this new website and the changes that make it not very user > friendly. They were advised to combine 4 websites into one which is a big > part of why the site is so confusing now. > > They know the pages on documents are showing up in reverse order and > apparently there is nothing they can do to fix that either. > > I am just glad I found most my folks before these changes, but I do have > one person I am trying to find now and don't know if I ever will the way > things are going... > > This may just be one website I don't use at all anymore...but I did not use > it a lot before...But I have one person now I am trying to find and these > new changes are slowing me down a lot. :-( > > Have a good day and I hope everyone gets pro-active with posting > facebook--that seems to be the best way to contact them right now. > > Joyce >