If you are using an operating system like ME or one before that Windows 2000, etc you will continue to have this problem. AOL may tell you to try this and that but frankly they don't know what they are mumbling about. Your best solution is to install an alternate browser such as firefox so you wont have this problem any more. Bottom line, older operating systems are not supported bu Microsoft and thats the way Bill Gates and company make their money by making things no longer functioning correctly causing a person to go to a store and bye the latest operating system. I have a problem which may or may not rest with my computer. Anytime I visit Ancestry.com I find it impossible to close Internet Explorer when I am through searching. It just locks up and refuses to close. This only happens when using Ancsetry. Their help section suggests downloading the latest updates from Microsoft which my computer does automatically but that doesn't help at all. Does anyone else ever have this problem? ************** Looking for a car that's sporty, fun and fits in your budget? Read reviews on AOL Autos. (http://autos.aol.com/cars-BMW-128-2008/expert-review?ncid=aolaut00050000000017 )