My husband and I have been attempting for months to delete duplicate databases we have under Family Trees at ancestry.com. Every time we have updated our online family tree from our ancestry family file, by exporting it, we have created a new database. 6 of these databases all have the same name, but different identifying numbers. We have been receiving irrelevant answers repetitiously, or answers that don't work, repeatedly from ancestry.com. I have searched their message board and found others have the same problem. 1. Has anyone been successful at deleting duplicate databases on the ancestry site? 2. Has anyone else had difficulty obtaining technical support from ancestry.com?

. Has anyone else had difficulty obtaining technical support from ancestry.com? It hasn't been difficult- it is very easy NOT to get a response. Guess the questions go into 'never-never' land. Couldn't back-up the Ancestry genealogy program; received no help so I deleted it. rdsmith

The one time I tried to get help was when I found that the 1860 (I think) census for Kingston, NY did not have stamped page numbers and I couldn't figure out which hand-written page numbers to use. The response was to use the stamped numbers..... But, well, I did get a response. Joy Ralph D.Smith wrote: > . Has anyone else had difficulty obtaining technical support from > ancestry.com? > > It hasn't been difficult- it is very easy NOT to get a response. Guess the > questions go into 'never-never' land. > > Couldn't back-up the Ancestry genealogy program; received no help so I > deleted it. > > rdsmith > > > > ==== NY-HUDSONRV Mailing List ==== > The NY-HudsonRV Mailing List Website > http://www.connorsgenealogy.com/HudsonRV/ > Site good for unsubbing, changing subscription, archives, links, etc. > > -- Do good with what thou hast, or it will do thee no good. WM PENN Outline trees for: HALLOCK, HEAD, PALMER, SELDEN at: http://www.familytreemaker.com/users/w/e/a/Joyce-R-Weaver/ USA (northeast): Burnside, Green, Hallock, Head, Merritt, Morris, Palmer, Selden, Weaver./ CANADA (ON/QC): Brown, Clark, Grant, Weaver./ ENGLAND(Lanc.): Hunt, Wall. POLAND (Krasnik, Zaklikow, Lublin): Blumberg, Fogiel, Rosenel./ BELARUS (Wisoke-Litovsk, Brest, Grodno): Feinberg, Vilner, Greenberg, Petruskitz, Deibach.