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    1. [NS-L] Canadian Directories complaint
    2. Jay Underwood
    3. I received the following response from Susan Globemsky regarding my gripe yesterday about trying to find people in the 1866 Hutchinosn's Directory: Dear Mr. Underwood, Thanks very much for your email concerning our Canadian Directories website. I'm sorry you've encountered problems while searching the database. You've identified an important synchronization problem in our Directories database, which we will pursue with our technical team. Luckily, it seems to be limited to only one directory, which is (unfortunately for you) the Hutchinson's Directory of Nova Scotia (1866/67); we are spot-checking other directories in the database as well. Thanks very much for identifying this problem and bringing it to our attention. Corrections to this directory may take us a few weeks, as we re-generate the images, run optical character recognition over the images, and then re-index these into the entire database - so we ask for your patience as we make the corrections. This problem no doubt compounded the difficulties you encountered when searching and viewing all the results for "Myra" and "Gray, Lewis". Even without the synchronization problem, we recognize that the database search functionality is less than ideal. Because of the variety of formats in our directory collection, as well as complexities in digitizing these volumes, we do offer an extensive "Search help" which offers detailed guidelines in using the database (http://www.collectionscanada.gc.ca/databases/canadiandirectories/001075-130-e.html). I hope that this, combined with the correcting the sync problem, will provide an improved experience as you pursue your research. Jay Underwood Elmsdale >From Jay Underwood and Railfare*DC Books "Ghost Tracks": http://www.railfare.net/Ghost%20Tracks.html "From Folly to Fortune": http://www.railfare.net/FromFollyToFortune.html "Built for War": http://www.railfare.net/builtforwar.html

    03/05/2010 11:59:55