Pat I noticed a similar thing when I recently went to download images for a number of relatives I had tracked down on the first day it went on line (I was at work and technically it wasn't really lunchtime but temptation got the better of me) however, when I went back to the missing records manually the system had remembered me and they were all marked as paid. Annoying if you were using the My Records tab as a way of monitoring where you've been and clearly a glitch in the system. Does the website have any contact details you could use outside there online form? Alistair -----Original Message----- From: nottsgen-bounces@rootsweb.com [mailto:nottsgen-bounces@rootsweb.com] On Behalf Of P WILLIAMS Sent: 25 February 2009 21:16 To: nottsgen Subject: [NTT] 1911 census (My Records) Problem Hi   I have a query, in My Records on the 1911 census site. It appears that I have some records missing that I have already paid for and viewed. Has anyone else come across this problem and managed to retrieve them? I have looked in the help fields and unable to find the answers. I also debated on contacting them directly, but when you submit your query a box comes up with the transcript unsubscribe, so I have decided not to risk it in case I lose my existing records. Any help would be appreciated. Kind Regards Pat Notts Surname List http://homepages.ihug.co.nz/~hughw/notts.html ------------------------------- To unsubscribe from the list, please send an email to NOTTSGEN-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message