This was the reply I had from Family TreeMaker today. There is a way to remove Aqueduct from your system. Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. We will assume your issue has been resolved if we do not hear from you within 48 hours. Thank you for allowing us to be of service to you. Subject --------------------------------------------------------------- Aqueduct file on FTM 9.0 Discussion Thread --------------------------------------------------------------- Response (Wendy) - 11/19/2001 01:11 PM Hello Family Tree Maker Customer, I am sending this message to everyone who has asked about the Aqueduct file as it seems that a mass email was sent over the weekend that is causing great concern among Family Tree Maker 9.0 customers. Please read the entire contents of this message and feel free to forward it to all of those who may have been on the mailing list who started notifying people over the weekend. The aqueduct.txt file is originally set up for our beta testers with their consent to help us track and log any problems they encounter while testing Family Tree Maker. After beta testing is completed, our programmers here at Genealogy.com then deactivate the file. Unfortunately, creation of the aqueduct.txt file was not deactivated for the final Family Tree Maker Version 9.0 release. Since we became aware of this issue, we have found a simple solution. Please know that Genealogy.com does not have access to the information logged by the file. We would only have had access if you had specifically sent it to us by email. We have created an update that all customers using version 9.0 should download and install. In addition to the Aqueduct issue, this update also addresses an issue that was brought to our attention after Family Tree Maker 9.0 was produced and released where source citations may be inadvertently altered by utilizing certain functions within the program. In order to protect your family file, please download and install this update today. Please note that there are 2 versions of the update. The proper one for you to use depends upon where you purchased your copy of Family Tree Maker version 9.0. If you bought your copy of Family Tree Maker version 9 directly from Genealogy.com or it came in an envelope, download the update from http://www.Genealogy.com/update/. If you bought Family Tree Maker from a retail store or it came in a box, download the update from http://www.Genealogy.com/newinfo/. All of this information is available in further detail by visiting our Online Help Center at www.genealogy.com/help. For the complete article on the Aqueduct issue, please see: http://genealogy.custhelp.com/cgi-bin/genealogy.cfg/php/enduser/std_adp.php? p_sid=EZBHMC*f&p_lva=&p_faqid=476 For the complete article on the Source Citation issue please see: http://genealogy.custhelp.com/cgi-bin/genealogy.cfg/php/enduser/std_adp.php? p_faqid=490 We apologize for any inconvenience that this may have caused. As always, please utilize our Online Help Center for the most up-to-date information on your Family Tree Maker program. Thank you for your continued support! Sincerely, Wendy Burruel Technical Support Manager Customer ( ) - 11/19/2001 08:12 AM Would you please tell me WHAT EXACTLY does the Aqueduct tracking file that was put on my computer with FTM 9.0 does? I specifically want to know WHEN and HOW OFTEN it transmits data to you, and WHAT kind of data it is transmitting. Is it possible to uninstall this log file without destroying the integrity of the software system? There is a lot of e-mail making its rounds on the genealogy message boards right now about your product and most of it is NOT complimentary. I have used FTM for 5+ years and have been happy with it. Please answer my questions at the e-mail address above or call me at 518-585-3653. Thank-you. Question Reference #011119-000027 --------------------------------------------------------------- Choose your product or service: Family Origins (versions 8 and above) Sub-Product: FO: General Contact Information: staudt@cptelco.net Date Created: 11/19/2001 08:12 AM Last Updated: 11/19/2001 01:11 PM Elapsed Time: 0 Minutes Status: Waiting If your issue remains unresolved, please update this question at http://genealogy.custhelp.com/cgi-bin/genealogy.cfg/php/enduser/acct_login.p hp?p_userid=staudt@cptelco.net&p_next_page=myq_upd.php&p_refno=011119-000027 &p_created=1006186356 You may also update this question by replying to this message. 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