Yes, Peggy, Ever since they changed things a couple months or so ago it has been really bad. They even 'lost' my shoebox and I could only access the first page. I complained and they said there was nothing wrong. But after a couple emails to them where I threatened to close my account, the problem just miraculously 'disappeared'. Of course, all the time they kept insisting that it wasn't them. Also, at least one of their other data bases is messed up. I frequently access a book called, "Our Pioneer Ancestors". It has information about my 'Dunn and Brewster' surnames. And when I pull the book up it will only give me the first pages of the chapters I need. I have complained several times but it still isn't fixed. I'm pretty frustrated with Ancestry.com right now. I have thought about dropping them, but they have such a monopoly that all roads lead back to Ancestry.com When I google for a surname and 'find' sites, they almost all lead back to ancestry.com. It sucks. But I have found some good information there. I especially like that you get to actually see copies of the real census pages. That is worth the $$. But it is still very frustrating when it takes hours to find something that would have taken you a few minutes before they 'improved' their site!. The flip side is that when I used to have to go to the Family History Centers to see a census, I had to order it and pay for it and that took about 3 weeks or more to get it in. Then, when I went to access it, most of the time, someone else was using it! So, I guess in the long run, it is way better with ancestry.com. It just frustrates me that I am paying for features that don't work correctly. Barb :) Surnames: Dunn, Brewster, Groat, Harding, West, Guinn, Newton, Bettis, Red(d), Williams "Share knowledge as if it is a living entity, for in fact, it is. It lives on in the lives of others for generations to come." Barb Grainger - 2006