My PC recently suffered a melt-down. I installed Windows 10 and also FTM 2014. I was told that I could just load the newer version over the existing prog. This I did and now nothing works, FTM that is. Example, having loaded FTM 2014 my system then wanted to convert the records in my data base. I assumed all was well until it stopped processing and refused to do anything else. Each time I load FTM 2014 my system tells me that I need to convert my records. Any suggestions as to that which I can do to rectify the situation??? Many thx, Ron.

Hi Ron Could I suggest that you subscribe to FTM-Tech list and ask your question again there, where you are likely to get a more informed reply <http://lists.rootsweb.ancestry.com/index/surname/f/ftm-tech.html#FTM-TECH> There are very knowledgeable, long time users of FTM in all manner of versions on the list who should be able to help you Many thousands of users have done what you have done and continue to use FTM If you are a registered user of FTM2014 or the Mac version you can get the latest MacKiev upgrade free Nivard Ovington in Cornwall (UK) On 25-Feb-17 2:36 AM, Ronald Nairne Curtis wrote: > My PC recently suffered a melt-down. I installed Windows 10 and also > FTM 2014. I was told that I could just load the newer version over the > existing prog. This I did and now nothing works, FTM that is. Example, > having loaded FTM 2014 my system then wanted to convert the records in > my data base. I assumed all was well until it stopped processing and > refused to do anything else. Each time I load FTM 2014 my system tells > me that I need to convert my records. Any suggestions as to that which > I can do to rectify the situation??? Many thx, Ron.

I had exactly the same problem Ron and I had to get them to re-install Windows 7. The technicians are completely unhelpful and said it just happens with some computers - no reason given!! Someone else said you need to install Windows 8 before Windows 10, but it didn't say that on the instructions. I gave up on FTM and went to Legacy. Jeanette -----Original Message----- From: Ronald Nairne Curtis Sent: Saturday, February 25, 2017 3:36 PM To: Rootsweb NZ Subject: [nz] Family Tree Maker My PC recently suffered a melt-down. I installed Windows 10 and also FTM 2014. I was told that I could just load the newer version over the existing prog. This I did and now nothing works, FTM that is. Example, having loaded FTM 2014 my system then wanted to convert the records in my data base. I assumed all was well until it stopped processing and refused to do anything else. Each time I load FTM 2014 my system tells me that I need to convert my records. Any suggestions as to that which I can do to rectify the situation??? Many thx, Ron. The List Guidelines http://new-zealand-l.blogspot.com/ ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message