-------- Original Message -------- Subject: {not a subscriber} RE: "[NCWayne] Need someone to make copies" message Date: Thu, 28 Sep 2000 10:51:30 -0700 From: WCPL <[email protected]> To: [email protected], [email protected], [email protected] To: Ted Gurley, Nancy Smith, and Wayne-L Subscribers: I am writing in concern to an incident that occurred at the Wayne County Public Library on Saturday, 9/23/00, while I was on duty at the Reference Desk. I understand that a message was circulated via your listserve network, and a response, in kind, was offered. I am referring to the message: "I need some help, last weekend I spent over seven hours in the Wanye(sic) Co. library trying to get some time on the microfilm copier to make copies of obits and marriages from the "Headlight". It was real frustrating. One fellow was at the lone microfilm copy-machine both Friday and Saturday using it to read page by page the census films. I asked several times for 15 or 20 minutes of time, explaining that I was from Dallas..." I must apologize for this event happening. As librarian on duty at the Reference Desk I am responsible for assisting all patrons, in whatever manner possible. On that particular day we had 3 reference librarians available, including the Director, Jane Rustin. I do remember a patron using the microfilm machine for an extended period, and was unaware of an additional patrons needing microfilm machine assistance. We have 2 machines. Both work fine and will copy. Both were not in use on that day. I can only suggest that any time that a person is unsatisfied with their pursuit of a book, film, information that they ask a librarian, and make their interest known. Please note our email address below, and feel free to ask us for assistance anytime. Again, I am sorry that this happened. Cliff Rhodes WCPL/Reference [email protected]