When are both of you going to give it up ,,stop the madness !!!!!!! Ann Give it up Celeste! You are irritated because of your poor communication with your Apartment Manager, who failed to tell you about the Dec. 18th delivery of your book. So now you wish to shift blame elsewhere (anywhere). Get a grip, please!   NCWARREN List members can clearly see that you are embarrassed at your own ineptness.  Further you are blissfully unaware of the preparation and publication process for County Heritage books  It is regrettable that you could not contact committee members.  Here's a wild guess.  Perhaps they have other things on their agenda?  These folk are Volunteers, who lovingly prepared the manuscript, the photos, collected and deposited ALL FUNDS in Warren County, and then prepared the shipping labels!  Just like you (not communicating with your Apartment Manager) could it be they also are human and made mistakes? Can you spell "L-I-B-E-L" Celeste?  You may want to brush up on that word and its meaning before you continue your negative campaign. Most of us LOVE County Heritage books.  Sorry you've had such a tough time. C. Heath By the way, we have the book and absolutely love it!  It arrived on 12-18-02 just as yours did.  We'd be happy to do any look-ups for folk who did not get a copy! ----- Original Message ----- From: <Heritage2@aol.com> To: <NCWARREN-L@rootsweb.com> Sent: Wednesday, March 05, 2003 4:17 PM Subject: Re: [NCWARREN-L] Warren County Heritage Book > Thank you for informing the group Becky!  The book is proving to be an >  interesting and good resource of information.  Kudos to the Warren County > Committee and to everyone who submitted articles and pictures!!!!!! > > It remains unfortunate that County Heritage fails to acknowledge their lack > of responsibility in this issue.  (1) Unresponsive to emails for 3 months; > until of course I made my concern public on the listserv; (2) financial > records that were ill kept <at least on County Heritage's part>; I was asked > to show payment via a cancelled check; (3) then the miraculous discovery of > documentation and confirmation indicating I had paid and a package tracking > number to boot! (4) their need to 'save face' while not accepting their share > of the responsibility by informing the members of this listserv <instead of > my informing the listserv the issue had been resolved>. > > Well done County Heritage.  You have demonstrated all of the textbook > 'don'ts' for good customer service. > > > Celeste

I agree. This is childish. Let's get back to the purpose of this board. Not arguing over "spilt milk." Deloris ----- Original Message ----- From: <PALEE55@aol.com> To: <NCWARREN-L@rootsweb.com> Sent: Thursday, March 06, 2003 12:55 PM Subject: [NCWARREN-L] Ref. Heritage Book > > > When are both of you going to give it up ,,stop the madness !!!!!!! > Ann > > > Give it up Celeste! > > You are irritated because of your poor communication with your > Apartment Manager, who failed to tell you about the Dec. 18th delivery of > your book. So now you wish to shift blame elsewhere (anywhere). Get a grip, > please! NCWARREN List members can clearly see that you are embarrassed at > your own ineptness. Further you are blissfully unaware of the preparation > and publication process for County Heritage books It is regrettable that > you could not contact committee members. Here's a wild guess. Perhaps they > have other things on their agenda? These folk are Volunteers, who lovingly > prepared the manuscript, the photos, collected and deposited ALL FUNDS in > Warren County, and then prepared the shipping labels! Just like you (not > communicating with your Apartment > Manager) could it be they also are human and made mistakes? > > Can you spell "L-I-B-E-L" Celeste? You may want to brush up on that word > and its meaning before you continue your negative campaign. > > Most of us LOVE County Heritage books. Sorry you've had such a tough time. > > C. Heath > > > By the way, we have the book and absolutely love it! It arrived on > 12-18-02 just as yours did. We'd be happy to do any look-ups for folk who > did not get a copy! > > > ----- Original Message ----- > From: <Heritage2@aol.com> > To: <NCWARREN-L@rootsweb.com> > Sent: Wednesday, March 05, 2003 4:17 PM > Subject: Re: [NCWARREN-L] Warren County Heritage Book > > > > Thank you for informing the group Becky! The book is proving to be an > > interesting and good resource of information. Kudos to the Warren County > > Committee and to everyone who submitted articles and pictures!!!!!! > > > > It remains unfortunate that County Heritage fails to acknowledge their > lack > > of responsibility in this issue. (1) Unresponsive to emails for 3 months; > > until of course I made my concern public on the listserv; (2) financial > > records that were ill kept <at least on County Heritage's part>; I was > asked > > to show payment via a cancelled check; (3) then the miraculous discovery > of > > documentation and confirmation indicating I had paid and a package > tracking > > number to boot! (4) their need to 'save face' while not accepting their > share > > of the responsibility by informing the members of this listserv <instead > of > > my informing the listserv the issue had been resolved>. > > > > Well done County Heritage. You have demonstrated all of the textbook > > 'don'ts' for good customer service. > > > > > > Celeste > > > > ==== NCWARREN Mailing List ==== > Welcome to the Warren County NC Mailing list. Let's hear what you have to say! Send information regarding YOUR surnames of interest. Have a question about Warren County History? This is the place! Need information regarding a city in Warren County, THIS is where you need to be. Make your subject lines as clear as you possibly can. This will help you get the information you need. Questions? Contact nduffy@patch.net > >