I have a lot of trouble with the site too, and ALWAYS on the week-ends where there's no one there! I send them an email and they fix it. Go here... http://www.ancestry.com/help/support/main.htm and fill out the blanks. Good luck Joanne [email protected] wrote: > > I recently joined An.com and am having trouble with getting the info it said > is available.Ex-when I make a hit in the census info , I try to access it it > just gives me a bunch of "gibberish"-I can't get the info. I am new so may be > some of you more experienced researchers could give me an idea as to what is > going on with this site. > I'd appreciate any help. So far I'm pretty disappointed in my investment. > Donna