Margaret, Thanks, I appreciate your concern. My husband has a PhD in Computer Science and tons of experience in this area. Obviously, it is best to leave all aspects of your Security system operational. However, according to my husband, the possibility of having an issue when leaving just this part of the system off is remote. Phishing occurs when you are sent an email that you are asked to reply to and give personal information to, but the email is not from the source it claims to be and the address you are to send info to is not really the address it looks like it is going to. So, if you simply do not respond to emails like this unless you first CHECK to be sure that the request is legitimate, you are just fine. An example would be getting an email that appears to be from your bank and they ask you to send them your SS #. Well, you don't respond to emails like that. You call your bank and talk to them. As long as you are not really gullible and make it a rule to not send personal info by email, you have no problem. Microsoft Explorer also, according to my husband, has its own phishing security, so you are not left totally exposed anyway. In any case, Norton responded to us today and is actively working to fix this problem. They recommended that we do exactly what my husband already did in the meantime. I will pass your recommendations on security systems on to my husband. He did research various systems before buying the Norton and found the Norton to be very highly rated, but these glitches are pretty annoying. The most annoying aspect is that Norton has been fully aware of this problem for some time, but there is no helpful info on it on their website. Had there been, we would have been spared a couple of hours of work figuring out what was going on! Ava -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Margaret Fanjoy Sent: Wednesday, April 02, 2008 7:57 PM To: [email protected] Subject: Re: [NCDOGS] Norton Internet Security 2008 Creates Problems WhenTryingto use ancestry.com Ava, You do not want to turn off your Phishing protection. It is an important part of your anti-virus and firewall protection. Please, please turn your Phishing protection back on immediately. I have had problems with Norton in the past. Norton is notorious for problems. It is an excellent product, but, there can be glitches. I changed my protection from Norton to another well known brand and that one worked fine until an update and then there were problems with that software. It turned out that it was a Microsoft problem and after several days of trying to find the reason for the problem, Microsoft finally was able to fix it. Since that time, I have gone to Microsoft's "Live One Care" Thus far, I have found it to be an excellent product, Microsoft manufactures it to work with their products and quite frankly, my computer has not run so well in a very long time. By turning off your Phishing component of Norton, you have left your computer open for some bad stuff to enter. So, please, please turn it back on. I hope this helps. Margaret Fanjoy ----- Original Message ----- From: "Ava H. Nackman" <[email protected]> To: <[email protected]> Sent: Wednesday, April 02, 2008 11:50 AM Subject: [NCDOGS] Norton Internet Security 2008 Creates Problems When Tryingto use ancestry.com > Hi All, > > > > Recently I upgraded my computer security software to Norton Internet > Security 2008. Unfortunately, I discovered that this made it impossible > for > me to get to an original image of anything on Ancestry.com. It took my > husband a while, but he figured out how to fix this: > > > > In Internet Explorer, go to the Tools Menu, then to Manage Add-Ons, then > to > Enable or Disable Add-Ons. There will be a list of add-ons, two of which > will be Norton Add-Ons. For each of the Norton Add-Ons, select "Disable", > click OK, and restart your browser. This turns off the phishing > protection > and the Norton status indicator will turn to a red X. If you would like > to > ignore the fact that the phishing checking is turned off, open Norton > Internet Security (right click on the yellow Norton signal on the task > bar)--> Open the Norton Protection Center --> click on Phishing protection > and then click on "ignore". > > > > We have sent a complaint in to Norton (Please also do so yourself) and > hopefully they will fix this and you can turn your phishing protection > back > on. > > > > Just thought this might be helpful to some of you, as an internet search > made it clear that this is driving a lot of genealogists out there nuts! > > > > Ava Nackman > > ************************* > Visit the D-OGS web site: http://www.rootsweb.com/~ncdogs/ > Please post all queries using the D-OGS query form: > http://www.rootsweb.com/~ncdogs/memquery.html > > ------------------------------- > To unsubscribe from the list, please send an email to > [email protected] with the word 'unsubscribe' without the quotes > in the subject and the body of the message ************************* Visit the D-OGS web site: http://www.rootsweb.com/~ncdogs/ Please post all queries using the D-OGS query form: http://www.rootsweb.com/~ncdogs/memquery.html ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message