I am not sure what kind of computer you have or operating systems as that may make a difference but I am using a PC and Windows XP and what I do if I want to save an image from Ancestry is the following. First I right click on the image and select "Save Picture As" Second, after I right click on the image it automatically goes to "My Pictures" but it does allow for selecting others such as My Documents. Third, when I right click and am in "My Pictures" I select my own file name and then "Save" Fourth, the size of the image may not be most desirable to you so I will resize it if necessary. Not sure this will work for you but it works for me and if it helps then I was glad to be of help. ----- Original Message ----- From: Melanie Rickmar To: mostfran@rootsweb.com Sent: Friday, July 02, 2010 12:27 PM Subject: [MOSTFRAN] ancestry.com problems Does anyone else have trouble saving the documents on ancestry.com to their hard drive? I click on SAVE and choose "save this image to my harddrive or removable disc" and the box comes up for me to save the image to my documents. I type the file name and click ok. Everything seems to be fine. But when I go to my documents to make sure its there -- it's not. What am I doing wrong? Melanie Rickmar

I have found w/win 7 and xp it sometimes saves file to the download file and or briefcase rather than documents or pictures check how you have your SAVE features set up--or navigate so that you are in area or folder you want it to save to--- ----- Original Message ---- > From: n sam hill <nsamhill@charter.net> > To: mostfran@rootsweb.com > Sent: Fri, July 2, 2010 2:06:32 PM > Subject: Re: [MOSTFRAN] ancestry.com problems > > I am not sure what kind of computer you have or operating systems as that may > make a difference but I am using a PC and Windows XP and what I do if I want to > save an image from Ancestry is the following. First I right click on the > image and select "Save Picture As" Second, after I right click on the > image it automatically goes to "My Pictures" but it does allow for selecting > others such as My Documents. Third, when I right click and am in "My > Pictures" I select my own file name and then "Save" Fourth, the size of > the image may not be most desirable to you so I will resize it if > necessary. Not sure this will work for you but it works for me and if it > helps then I was glad to be of help. ----- Original Message ----- > From: Melanie Rickmar To: > href="mailto:mostfran@rootsweb.com">mostfran@rootsweb.com Sent: Friday, > July 02, 2010 12:27 PM Subject: [MOSTFRAN] > href="http://ancestry.com">ancestry.com problems Does anyone else > have trouble saving the documents on ancestry.com to their hard drive? I > click on SAVE and choose "save this image to my harddrive or removable disc" and > the box comes up for me to save the image to my documents. I type the file > name and click ok. Everything seems to be fine. But when I go to my > documents to make sure its there -- it's not. What am I doing wrong? > Melanie Rickmar > ------------------------------- To unsubscribe from the list, please send > an email to > href="mailto:MOSTFRAN-request@rootsweb.com">MOSTFRAN-request@rootsweb.com > with the word 'unsubscribe' without the quotes in the subject and the body of > the message