Tried to acces this site at 8:30 pm but could not. Earlier I was able to access and get, for 1 credit, the death of Elspet Innes who died in 1934 in Glenlivet Banff. I then wanted to view for 5 credits and it showed the wrong death certificate. What came up was the first name on the list of McHardy which was not what I was looking for. At the beginning of this session I had 9 credits and used 1 for the above Elspet and 5 to view same. I would like to have my 5 credits back so I can retry to view. William Innes in montreal

Hi William Re: Your "lost" Image on the Scotland's People website. When you log on the "Previous Searches" tag on the left will give you a history of all the searches you have paid for. Click on the one which contains the image you "lost". If you have been debited the 5 credits for the Image, the box on the right should say "View (Paid)". Assuming this to be so, by clicking on the View (Paid) box you will be able to view the image as many times as you like. [Note to new users: the Image opens in a new window (which may possibly be hidden behind the Hits List)! Hint: modify search parameters to maximise the Hits List to a multiple of 25: extra hits may become relatives in due course.] You can also use the tag labelled "Previously Viewed Images" but the listing of this was virtually encrypted when I tried it so we don't use that route. Because we have done over 500 searches, and you can't "search" the list of previous searches, we have had to maintain an index of our previous searches. But that enables us to look up our archive when we find another possible branch so is useful anyway. Reference Holly's view that it is incredibly expensive. We've used Scotland's People extensively over 2 years. Given the amount of data on the site, indexed by professionals, all of which has to be paid for, we think that it is good value for money. Yes, there have been the occasional problems but how much worse off would our research be without it?! We congratulate all the staff there for a job well done. Good luck with the hunt William Ray Hennessy ----- Original Message ----- From: William Innes To: MORAY-L@rootsweb.com Sent: Friday, March 04, 2005 1:36 AM Subject: [MORAY] ScotlandsPeople Tried to acces this site at 8:30 pm but could not. Earlier I was able to access and get, for 1 credit, the death of Elspet Innes who died in 1934 in Glenlivet Banff. I then wanted to view for 5 credits and it showed the wrong death certificate. What came up was the first name on the list of McHardy which was not what I was looking for. At the beginning of this session I had 9 credits and used 1 for the above Elspet and 5 to view same. I would like to have my 5 credits back so I can retry to view. William Innes in montreal

The image was never lost, it was never there. Thanks Ray. I did look-up the previous searches, and checked what you suggested. I am still convinced that what I got in the “View Paid” is not what was shown in the Results Navigation. Here’s why: The Results Navigation ( from left to right ) gave me the results of my search which was what I was looking for, as follows: 1, 1934, Innes, Elspet, F, 82, Glenlivet, Banff, 157/02, 0006 What the “View Paid” gave me was: Correct year of death = 1934 1) Margaret McHardy 2) Jane Ann McGillivray 3) Arthur Christie There is a mistake there and that is why I sent the email. William in Montreal ----- Original Message ----- From: "Ray Hennessy" <ray@whatsinaname.net> To: <MORAY-L@rootsweb.com> Sent: Friday, March 04, 2005 9:05 PM Subject: Re: [MORAY] ScotlandsPeople > Hi William > > Re: Your "lost" Image on the Scotland's People website. > > When you log on the "Previous Searches" tag on the left > will give you a history of all the searches you have paid for. > Click on the one which contains the image you "lost". > If you have been debited the 5 credits for the Image, > the box on the right should say "View (Paid)". > > Assuming this to be so, by clicking on the View (Paid) box > you will be able to view the image as many times as you like. > > [Note to new users: the Image opens in a new window > (which may possibly be hidden behind the Hits List)! > Hint: modify search parameters to maximise the Hits List to a > multiple of 25: extra hits may become relatives in due course.] > > You can also use the tag labelled "Previously Viewed Images" > but the listing of this was virtually encrypted when I tried it so > we don't use that route. Because we have done over 500 > searches, and you can't "search" the list of previous searches, > we have had to maintain an index of our previous searches. > But that enables us to look up our archive when we find > another possible branch so is useful anyway. > > Reference Holly's view that it is incredibly expensive. > > We've used Scotland's People extensively over 2 years. Given > the amount of data on the site, indexed by professionals, all > of which has to be paid for, we think that it is good value for > money. Yes, there have been the occasional problems but > how much worse off would our research be without it?! > > We congratulate all the staff there for a job well done. > > > Good luck with the hunt William > > Ray Hennessy > > ----- Original Message ----- > From: William Innes > To: MORAY-L@rootsweb.com > Sent: Friday, March 04, 2005 1:36 AM > Subject: [MORAY] ScotlandsPeople > > > Tried to acces this site at 8:30 pm but could not. > > Earlier I was able to access and get, for 1 credit, the death of Elspet > Innes who died in 1934 in Glenlivet Banff. I then wanted to view for 5 > credits and it showed the wrong death certificate. What came up was the > first name on the list of McHardy which was not what I was looking for. > > At the beginning of this session I had 9 credits and used 1 for the above > Elspet and 5 to view same. > > I would like to have my 5 credits back so I can retry to view. > > William Innes in montreal > > > ==== MORAY Mailing List ==== > " Reply All " ........Please, please, please, when replying to a posted > message make sure that the reply is sent to the list and not just the > sender of the message. This is done by clicking " Reply All " Thank you > ;-) > > ============================== > New! Family Tree Maker 2005. Build your tree and search for your ancestors > at the same time. Share your tree with family and friends. Learn more: > http://landing.ancestry.com/familytreemaker/2005/tour.aspx?sourceid=14599&targetid=5429 >