Hi William -et al, I have had a similar experience on at least three occasions. I have simply notified SP of the problem by e-mail and they have sent a photocopy of the correct certifcate by airmail together with an apology for any inconvenience. The service provided by SP is second to none! George in Ottawa ~~~~~~~~~~~~~~~~~~~~~ >From: "William Innes" <w.innes@sympatico.ca> >Reply-To: MORAY-L@rootsweb.com >To: MORAY-L@rootsweb.com >Subject: Re: [MORAY] ScotlandsPeople >Date: Fri, 4 Mar 2005 22:40:16 -0500 > >The image was never lost, it was never there. > >Thanks Ray. > >I did look-up the previous searches, and checked what you suggested. I am >still convinced that what I got in the View Paid is not what was shown in >the Results Navigation. Heres why: > >The Results Navigation ( from left to right ) gave me the results of my >search which was what I was looking for, as follows: > >1, 1934, Innes, Elspet, F, 82, Glenlivet, Banff, 157/02, 0006 > >What the View Paid gave me was: > >Correct year of death = 1934 > >1) Margaret McHardy > >2) Jane Ann McGillivray > >3) Arthur Christie > >There is a mistake there and that is why I sent the email. > >William in Montreal > > > >----- Original Message ----- From: "Ray Hennessy" <ray@whatsinaname.net> >To: <MORAY-L@rootsweb.com> >Sent: Friday, March 04, 2005 9:05 PM >Subject: Re: [MORAY] ScotlandsPeople > > >>Hi William >> >>Re: Your "lost" Image on the Scotland's People website. >> >>When you log on the "Previous Searches" tag on the left >>will give you a history of all the searches you have paid for. >>Click on the one which contains the image you "lost". >>If you have been debited the 5 credits for the Image, >>the box on the right should say "View (Paid)". >> >>Assuming this to be so, by clicking on the View (Paid) box >>you will be able to view the image as many times as you like. >> >>[Note to new users: the Image opens in a new window >>(which may possibly be hidden behind the Hits List)! >>Hint: modify search parameters to maximise the Hits List to a >>multiple of 25: extra hits may become relatives in due course.] >> >>You can also use the tag labelled "Previously Viewed Images" >>but the listing of this was virtually encrypted when I tried it so >>we don't use that route. Because we have done over 500 >>searches, and you can't "search" the list of previous searches, >>we have had to maintain an index of our previous searches. >>But that enables us to look up our archive when we find >>another possible branch so is useful anyway. >> >>Reference Holly's view that it is incredibly expensive. >> >>We've used Scotland's People extensively over 2 years. Given >>the amount of data on the site, indexed by professionals, all >>of which has to be paid for, we think that it is good value for >>money. Yes, there have been the occasional problems but >>how much worse off would our research be without it?! >> >>We congratulate all the staff there for a job well done. >> >> >>Good luck with the hunt William >> >>Ray Hennessy >> >> ----- Original Message ----- From: William Innes >> To: MORAY-L@rootsweb.com >> Sent: Friday, March 04, 2005 1:36 AM >> Subject: [MORAY] ScotlandsPeople >> >> >> Tried to acces this site at 8:30 pm but could not. >> >> Earlier I was able to access and get, for 1 credit, the death of Elspet >> Innes who died in 1934 in Glenlivet Banff. I then wanted to view for 5 >> credits and it showed the wrong death certificate. What came up was the >> first name on the list of McHardy which was not what I was looking for. >> >> At the beginning of this session I had 9 credits and used 1 for the >>above >> Elspet and 5 to view same. >> >> I would like to have my 5 credits back so I can retry to view. >> >> William Innes in montreal >> >> >>==== MORAY Mailing List ==== >>" Reply All " ........Please, please, please, when replying to a posted >>message make sure that the reply is sent to the list and not just the >>sender of the message. This is done by clicking " Reply All " Thank you >>;-) >> >>============================== >>New! Family Tree Maker 2005. Build your tree and search for your ancestors >>at the same time. Share your tree with family and friends. Learn more: >>http://landing.ancestry.com/familytreemaker/2005/tour.aspx?sourceid=14599&targetid=5429 >> > > >==== MORAY Mailing List ==== >Please do not send virus warnings to this list. If you have concerns about >a virus, contact the list admin at MORAY-D-request@rootsweb.com or join >VIRUS-DISCUSSIONS-L@rootsweb.com subscribe in the subject line. > >============================== >Search Family and Local Histories for stories about your family and the >areas they lived. Over 85 million names added in the last 12 months. >Learn more: http://www.ancestry.com/s13966/rd.ashx >