You beat me to it George. Was about to send you an email. I did send an email to them and still waiting for a reply. Did I send it to the right people? Hope so. This site is by far the best that I have come across for my research. William ----- Original Message ----- From: "George Watt" <gwatt30@hotmail.com> To: <MORAY-L@rootsweb.com> Sent: Saturday, March 05, 2005 8:28 AM Subject: [MORAY] ScotlandsPeople - Download Errors > Hi William -et al, > > I have had a similar experience on at least three occasions. I have simply > notified SP of the problem by e-mail and they have sent a photocopy of the > correct certifcate by airmail together with an apology for any > inconvenience. > The service provided by SP is second to none! > > George in Ottawa > ~~~~~~~~~~~~~~~~~~~~~ > > >>From: "William Innes" <w.innes@sympatico.ca> >>Reply-To: MORAY-L@rootsweb.com >>To: MORAY-L@rootsweb.com >>Subject: Re: [MORAY] ScotlandsPeople >>Date: Fri, 4 Mar 2005 22:40:16 -0500 >> >>The image was never lost, it was never there. >> >>Thanks Ray. >> >>I did look-up the previous searches, and checked what you suggested. I am >>still convinced that what I got in the “View Paid” is not what was shown >>in the Results Navigation. Here’s why: >> >>The Results Navigation ( from left to right ) gave me the results of my >>search which was what I was looking for, as follows: >> >>1, 1934, Innes, Elspet, F, 82, Glenlivet, Banff, 157/02, 0006 >> >>What the “View Paid” gave me was: >> >>Correct year of death = 1934 >> >>1) Margaret McHardy >> >>2) Jane Ann McGillivray >> >>3) Arthur Christie >> >>There is a mistake there and that is why I sent the email. >> >>William in Montreal >> >> >> >>----- Original Message ----- From: "Ray Hennessy" <ray@whatsinaname.net> >>To: <MORAY-L@rootsweb.com> >>Sent: Friday, March 04, 2005 9:05 PM >>Subject: Re: [MORAY] ScotlandsPeople >> >> >>>Hi William >>> >>>Re: Your "lost" Image on the Scotland's People website. >>> >>>When you log on the "Previous Searches" tag on the left >>>will give you a history of all the searches you have paid for. >>>Click on the one which contains the image you "lost". >>>If you have been debited the 5 credits for the Image, >>>the box on the right should say "View (Paid)". >>> >>>Assuming this to be so, by clicking on the View (Paid) box >>>you will be able to view the image as many times as you like. >>> >>>[Note to new users: the Image opens in a new window >>>(which may possibly be hidden behind the Hits List)! >>>Hint: modify search parameters to maximise the Hits List to a >>>multiple of 25: extra hits may become relatives in due course.] >>> >>>You can also use the tag labelled "Previously Viewed Images" >>>but the listing of this was virtually encrypted when I tried it so >>>we don't use that route. Because we have done over 500 >>>searches, and you can't "search" the list of previous searches, >>>we have had to maintain an index of our previous searches. >>>But that enables us to look up our archive when we find >>>another possible branch so is useful anyway. >>> >>>Reference Holly's view that it is incredibly expensive. >>> >>>We've used Scotland's People extensively over 2 years. Given >>>the amount of data on the site, indexed by professionals, all >>>of which has to be paid for, we think that it is good value for >>>money. Yes, there have been the occasional problems but >>>how much worse off would our research be without it?! >>> >>>We congratulate all the staff there for a job well done. >>> >>> >>>Good luck with the hunt William >>> >>>Ray Hennessy >>> >>> ----- Original Message ----- From: William Innes >>> To: MORAY-L@rootsweb.com >>> Sent: Friday, March 04, 2005 1:36 AM >>> Subject: [MORAY] ScotlandsPeople >>> >>> >>> Tried to acces this site at 8:30 pm but could not. >>> >>> Earlier I was able to access and get, for 1 credit, the death of Elspet >>> Innes who died in 1934 in Glenlivet Banff. I then wanted to view for 5 >>> credits and it showed the wrong death certificate. What came up was the >>> first name on the list of McHardy which was not what I was looking for. >>> >>> At the beginning of this session I had 9 credits and used 1 for the >>> above >>> Elspet and 5 to view same. >>> >>> I would like to have my 5 credits back so I can retry to view. >>> >>> William Innes in montreal >>> >>> >>>==== MORAY Mailing List ==== >>>" Reply All " ........Please, please, please, when replying to a posted >>>message make sure that the reply is sent to the list and not just the >>>sender of the message. This is done by clicking " Reply All " Thank you >>>;-) >>> >>>============================== >>>New! Family Tree Maker 2005. Build your tree and search for your >>>ancestors at the same time. Share your tree with family and friends. >>>Learn more: >>>http://landing.ancestry.com/familytreemaker/2005/tour.aspx?sourceid=14599&targetid=5429 >>> >> >> >>==== MORAY Mailing List ==== >>Please do not send virus warnings to this list. If you have concerns >>about a virus, contact the list admin at MORAY-D-request@rootsweb.com or >>join VIRUS-DISCUSSIONS-L@rootsweb.com subscribe in the subject line. >> >>============================== >>Search Family and Local Histories for stories about your family and the >>areas they lived. Over 85 million names added in the last 12 months. >>Learn more: http://www.ancestry.com/s13966/rd.ashx >> > > > > ==== MORAY Mailing List ==== > Don't forget that if you delete a message, you can always visit the > archives of this list http://archiver.rootsweb.com/th/index/MORAY/. The > archives are also worth looking at, whether you be a new or established > lister. > > ============================== > Search the US Census Collection. Over 140 million records added in the > last 12 months. Largest online collection in the world. Learn more: > http://www.ancestry.com/s13965/rd.ashx >