HI LADIES, AND GENTS, I HAD THE SAME PROBLEM,,,, I FINALLY CALLED FTM HELP LINE,, AND THEY HAD ME CHANGE A FEW CONFIGS ON MY PC,,, I AM PC DUMB ,,SO I CAN'T HELP MUCH.. SO MY BEST GUESS WOULD BE TO CALL THEM.... THE CAN WALK YOU THREW IT..... I THINK IT WAS THAT THE CD WASN'T LETTING PC READ THE DISK RIGHT AND I HAD TO REFIGURE THE ENGLISH SETTINGS TO POP UP EVERY TIME I TURNED ON PC.. SOME THING STRANGE... GOOD LUCK LARISSA (IOWA)