I subscribed to Ancestry.com a few months back by telephone for their quarterly package deal. Last week I recieved notice that if I did not reply to them by phone before July 30, I would be billed automatically for the next term. Now I take full responsibility if I didn't read that portion of my contract with them but, when I tried to call yesterday through the automated system, I was on hold no less than 20-25 minutes. So I thought that if I went through the automated system to purchase something, they would surely pick up the phone. Sure enough, first ring they picked up. I explained myself and was told the best day to call them on was Thursday and Friday. Well, I tried to call today, and did you know it was a Holiday there. I'm not sure which one, but that is what the recording explained. So I tried the other number, the non toll free number; I was on hold again with the message finall telling me to leave my number and they would return my call. Now for the best part... When I called my credit card company I was told they cannot put a STOP PAYMENT due to the fact that Ancestry already has my number. So if you are going to subscribe to them be sure to pay in check, not credit card. Or you may be automatically billed. On thing is for sure, unless you are buying something there, you are going to be on hold for some time. Seems to me their business has been a little deceptive or,..someone slipped a holiday by me that I wasn't told about.