This is a Message Board Post that is gatewayed to this mailing list. Author: ThomasKer2 Surnames: Classification: queries Message Board URL: http://boards.rootsweb.com/localities.northam.usa.states.michigan.counties.houghton/4922.1/mb.ashx Message Board Post: Send Ancestry an e-mail. Select - technical support Tell them what version you are using Telephone ppl are there to answer 'simple questions' only. Copy & paste the error message into your message. Look for a file ".bak" on your hard drive. It should be located in your family tree folder. Try to open this file. Important Note: The author of this message may not be subscribed to this list. If you would like to reply to them, please click on the Message Board URL link above and respond on the board.