I am hoping there is someone who can help with my attempts to access the above records. I have been able to look at indexes and have gained lots of information from them, but am unable to download the images. My screen changes, but although I have waited for up to twenty minutes, no image appears. I have an iMac computer with operating system 9 with Internet Explorer 5, 256 memory and 56k dialup, which according to the help desk at Scottish records, should be adequate. I have tried to contact them, but have had no reply. I'd be grateful for any suggestions. It is so frustrating to keep paying and getting a blank screen, but I'm an old girl with very little expertise so I am wondering if there is something simple that I should be doing. Thanks in advance Jan Haggart