Jan: I too have a Mac and ran into the same problems. It is a simple fix but It was a year ago and I can't remember what I did. I did however receive the fix answer from posting my query on a rootsweb buletin board. Do you have a friend who has windows that might download the image to a disk for you? Have you tried the apple customer service website? Sorry i can't be of more help. I am hoping there is someone who can help with my attempts to access the above records. I have been able to look at indexes and have gained lots of information from them, but am unable to download the images. My screen changes, but although I have waited for up to twenty minutes, no image appears. I have an iMac computer with operating system 9 with Internet Explorer 5, 256 memory and 56k dialup, which according to the help desk at Scottish records, should be adequate. I have tried to contact them, but have had no reply. I'd be grateful for any suggestions. It is so frustrating to keep paying and getting a blank screen, but I'm an old girl with very little expertise so I am wondering if there is something simple that I should be doing. Thanks in advance Jan Haggart Alba gu bràth! Laus deo! Regards, Jim Walker scotlandforever7@aol.com http://www.gencircles.com/users/jimrwalker