>I am hoping there is someone who can help with my attempts to access the >above records. I have been able to look at indexes and have gained lots of >information from them, but am unable to download the images. My screen >changes, but although I have waited for up to twenty minutes, no image >appears. I have an iMac computer with operating system 9 with Internet >Explorer 5, 256 memory and 56k dialup, which according to the help desk at >Scottish records, should be adequate. I have tried to contact them, but have >had no reply. I'd be grateful for any suggestions. It is so frustrating to >keep paying and getting a blank screen, but I'm an old girl with very little >expertise so I am wondering if there is something simple that I should be >doing. Jan, I have had similar problems with a very similar computer set-up. Actually, I used to be able to get the images perfectly - had trouble with Netscape, so I canged to Internet Explorer and for months had no problems. Suddenly, IE didn't work any more. For that session, I borrowed my son's computer with MacOs X but a later session produced the same problem so I downloaded Mozilla, again no problems. Then after their latest upgrade I couldn't get the images on Mozilla either. Eventually after no response (they *used* to be very helpful) I found the page on the site where you can change your details, and re-set my options for a direct download. This means that instead of viewing the file on screen it will be saved to your computer. You then need some sort of graphics software to view the image. I think you may have "Picture Viewer" as part of your operating system in which case when you double click on the file it will open automatically. Or, I also have graphic converter which I can open the file in, Photoshop will work too. Now a happy user again (though I do wish they'd answer their e-mail) Of course if you have paid for any images and haven't seen them, they will still be available for you to look at without any further payment. Catherine

Also if you have a MSN or Hotmail account you can use the msn explorer & you can view with that fine Regards Janice >From: Catherine Fitchett <cfitchett@paradise.net.nz> >Reply-To: MIDLOTHIAN-L@rootsweb.com >To: MIDLOTHIAN-L@rootsweb.com >Subject: [MLN] Re: Online records >Date: Tue, 01 Feb 2005 08:12:55 +1300 > > > >I am hoping there is someone who can help with my attempts to access the > >above records. I have been able to look at indexes and have gained lots >of > >information from them, but am unable to download the images. My screen > >changes, but although I have waited for up to twenty minutes, no image > >appears. I have an iMac computer with operating system 9 with Internet > >Explorer 5, 256 memory and 56k dialup, which according to the help desk >at > >Scottish records, should be adequate. I have tried to contact them, but >have > >had no reply. I'd be grateful for any suggestions. It is so frustrating >to > >keep paying and getting a blank screen, but I'm an old girl with very >little > >expertise so I am wondering if there is something simple that I should be > >doing. > > >Jan, >I have had similar problems with a very similar computer set-up. >Actually, I used to be able to get the images perfectly - had trouble with >Netscape, so I canged to Internet Explorer and for months had no problems. >Suddenly, IE didn't work any more. >For that session, I borrowed my son's computer with MacOs X but a later >session produced the same problem so I downloaded Mozilla, again no >problems. > >Then after their latest upgrade I couldn't get the images on Mozilla >either. > >Eventually after no response (they *used* to be very helpful) I found the >page on the site where you can change your details, and re-set my options >for a direct download. This means that instead of viewing the file on >screen it will be saved to your computer. You then need some sort of >graphics software to view the image. I think you may have "Picture Viewer" >as part of your operating system in which case when you double click on the >file it will open automatically. Or, I also have graphic converter which I >can open the file in, Photoshop will work too. > >Now a happy user again (though I do wish they'd answer their e-mail) >Of course if you have paid for any images and haven't seen them, they will >still be available for you to look at without any further payment. > >Catherine > > Researching in & Around Kettle Fife & West Calder Edingburgh Scotland: Aiken/Aitken Forrester Geddie Haxton Hugh