>Further to my earlier suggestion to change your settings to direct download: I see there have been a number of suggestions to disable firewalls, change your settings to accept cookies and not block pop-ups etc. None of these solutions were relevant in my case. And as I said, all my troubles with Mac OS 9 started after "upgrades" on the Scotlands people website. Other family computers with the same browser settings but with Mac OS X work fine. I don't know the reason for the problems but a direct download of the images is actually faster than viewing them with the viewer supplied and has been very satisfactory. You could try checking the other things suggested, but this has been the best solution for me. Catherine