Dear Listers: You will want to bookmark or save to favorites this URL: http://helpdesk.rootsweb.com/ Rootsweb has instituted a notification system that can be accessed by all viewers with regard to technical or other issues. It has been in use for about a year, but it seems that many are unaware of it. When mail slows down or is non-existant for some of the lists you subscribe to, but not others, or things otherwise seem not working as you are accustomed, this is the first place you should look. There may be a notice that acknowledges an issue and provides information regarding the ***estimated*** time it will take to fix it. If there is no notice, you may want to report new issues to the help desk. http://helpdesk.rootsweb.com/help.cgi If you are simply not receiving mail, you will also want to first check with password central to be sure you are still subscribed to any lists you think you are. You may have bounced off a mailing list, due to full mail box or other reason. http://passwordcentral.rootsweb.com/ As there are several issues at hand currently and as many have been affected by those connected with Lists2, I am pasting the current notices below my signature. Do not count on this notification from me in future. It is best that you actively seek out and review information posted to the help desk page. If you forget how to get there, just click on the link at the top of most every page at Rootsweb marked "HELP" and it will take you there. There is a wide range of information located at this site, aside from the technical information notices. It is to your benefit to take a bit of time to poke around and see what is there. Cheers, Lauren Boyd List Admin ...................... Mail Lists: 2003-10-17 The mailing list server (LISTS2) that has been off-line for maintenance has now been turned back on, and e-mail is being processed. Mail will be processed from the queued mail concurrently with incoming mail. This will mean that not all mail will arrive chronologically until the backlog in the queue has been cleared. It will probably take the better part of the day to get mail from the queues to processing and then depending on the traffic to your ISP further time to get delivered. BIGPOND in Australia is having mail receipt problems and the e-mail delivery of LISTS2 has been slightly adversely affected. We will spool mail for Bigpond users until their servers recover. We did have difficulties with a small number of lists that has meant that these lists are not currently operational and will not be until we have manually checked and fixed any outstanding issues. A list is not currently available. ................. Mail Lists: 2003-10-14 Domains bouncing e-mail from RootsWeb - XTRA.CO.NZ and SUPANET.COM Recent e-mail delivery problems seem to have been resolved. Users of the xtra.co.nz and supanet.com service should check their list subscriptions as many e-mail addresses bounced off mailing lists. CHECKING LIST SUBSCRIPTIONS Following resolution of e-email problems, subscribers are encouraged to double-check their subscriptions to mailing lists at http://passwordcentral.rootsweb.com/ in case they have bounced off a mailing list. INTERNET SERVICE PROVIDERS ISPs are welcome to contact RootsWeb via the HelpDesk message board or via e-mail to the Postmaster to proactively deal with any mail issues. .................... Mail Lists: 2003-10-01 Missing your email from RootsWeb? Recently started using anti-spam software? RootsWeb staff and list administrators are seeing increasing numbers of e-mail bouncing from people who have recently installed an anti-spam software or service. The software or services are often not configured sufficiently to allow through e-mail from mailing lists. We would encourage you to spend a little time to configure your software and hopefully 'whitelist' the RootsWeb domain. Our piece of advice is to hasten slowly when trying an anti-spam software or service, and tighten your settings as you progress and are sure that it will have the desired results. Definition of whitelist: see http://www.wordspy.com/words/whitelist.asp