I don't know *why* it happens either but I find by changing the zoom magnification located in the box just above the census, I can get the page will load completely (at a diffeerent size). It's not a fix but it sure beats the alternative - which is no page at all. Peg >Almost every time I try to use HeritageQuest from my home >computer (through local library), at least one of the Census >sheets won't come through onto the screen. I only get the top >2" of the sheet where the headings are. Does anyone know >why this happens. (It's not a question of "waiting" until it >does download.)