There is absolutely no excuse for a "crabby staff." One way or the other these people have lost sight of the fact that WE are their employer; WE pay their salary be it through city, county, state, or federal funding; they have a job because of US. Sure, they do have a job to do, but that job is mandated through OUR representatives. I'm willing to bet that nowhere exists a statement that says or implies that they will be crabby or rude to anyone, much less the people directly responsible for their very livelihood. This is 2008. The "crabby staff" should be more than aware that there are oodles of people waiting to take their jobs and they might even do better at it than the "crabby staff." Tom Eastern Shore & More http://easternshoremore.com -----Original Message----- From: lower-delmarva-roots-bounces@rootsweb.com [mailto:lower-delmarva-roots-bounces@rootsweb.com] On Behalf Of Judy Ebner Sent: Sunday, September 07, 2008 9:20 AM To: lower-delmarva-roots@rootsweb.com Subject: Re: [LDR] Library research <snip> ...crabby staff... <snip>