Hi Keith No - I hadn't done this on either! I used to have the same problem on the laptop when I was using Vista but not on the PC with XP - now I have Win-7 on both. That said, I will give it a try and see what happens. Thanks for the tip~! Ruth > -----Original Message----- > From: Keith Jacobs [mailto:keithjacobs@blueyonder.co.uk] > Sent: 04 May 2011 10:13 > To: 'Acorn Cottage'; 'Ron & Pat Hills'; london@rootsweb.com > Subject: RE: [LON] Ancestry > > Ruth > > I googled for this problem and found that Ancestry have a > help item on this issue which states > > "Note: With recent changes in both Internet Explorer for > Window Vista or Windows 7 and Ancestry.com, you need to set > Ancestry.com as a trusted site before you can print or save > record images. For instructions on how to do this, please > click here. Note: With recent changes in both Internet > Explorer for Window Vista or Windows 7 and Ancestry.com, you > need to set Ancestry.com as a trusted site before you can > print or save record images. For instructions on how to do > this, please click here." > > So perhaps you have done this on the PC but not on the Laptop. > > It's always worth googling any computer problem you have for > you're probably not the only one to have it and there is > normally someone who has posted the solution somewhere. >