Thank you, Nivard. Very handy tip. Meanwhile, I'd found the page with the general PDF pilot information. It's at https://www.gro.gov.uk/gro/content/certificates/PDF_most_customers_want_to_k now.asp Not quite sure how I found it, but it worked once I'd logged in again. Glad of your tip and that I found the info. Just had a mail from the GRO that they will be answering my mail query within 5 working days. Katie -----Oorspronkelijk bericht----- Van: Nivard Ovington [mailto:[email protected]] Verzonden: woensdag 9 november 2016 11:26 Aan: gallorosso; [email protected] Onderwerp: Re: [LONDON] Ordering London birth & death records as a PDF from the GRO When you enter the GRO site, select the new index When you get your target entry, to the right are two small selectable boxes Certificate and directly below it PDF They are small so I think you need to be careful how you select the right button Nivard Ovington in Cornwall (UK)