Greg- I didn't say she wasn't connected to the Internet...I said it sounds like that is what the bounce is saying. If it is only happening with RootsWeb mail (mail sent TO RootsWeb) there may be an issue between the ISP and RootsWeb or they may be blocking mail sent to RootsWeb for some reason. In any case the problem is on the sender's end and not at RootsWeb if the mail never reaches RootsWeb and bounces back without being sent...which is what the error message appears to be saying. Joan In a message dated 11/24/2012 6:53:44 P.M. Eastern Standard Time, gdav99@live.com.au writes: On 25/11/2012 9:13 AM, JYoung6180@aol.com wrote: > That sounds like she is being told by her ISP that she's not connected to > the Internet and therefore can't send emails. Is this ONLY happening with > LIST mail or ALL mail she tries to send? If it is ONLY RootsWeb mail she > needs to talk to her ISP to see why they are not allowing her to send mail TO > RootsWeb. Since the mail is never leaving her ISP RootsWeb can't help...only > her ISP can solve the problem. > > Joan > > > In a message dated 11/24/2012 4:38:35 P.M. Eastern Standard Time, > chrisnina@gmail.com writes: > > I have a list member using tesco.net who said her emails are being > returned > after about 24 hours with the comment "not connected". > I am not seeing these come through in any form and they are not in Pending. > > > If she isn't connected to the internet how is she sending the email to the admin ? If her isp isn't allowing emails to rootsweb how is she sending the email to the admin ? Greg new admin for [QUINN] ------------------------------- To unsubscribe from the list, please send an email to LISTOWNERS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message