I agree that moderation is the best action; I see no reason to unsub the person. I then email them, drawing their attention to the fact that their account appears hijacked. I suggest they change their password, and that usually solves the problem - or at least is has in all cases, so far. In that same email, I let them know I'm putting in a Removal request for the offending message, asking them to confirm the removal when they get the confirmation request. I don't see any reason to make extra work for the HelpDesk by asking them to do it, unless the subscriber fails to confirm the removal, which has yet to happen. Actually, I've been told that if a Removal requests sits a few days without being confirmed, the staff will take a look at the message and go ahead and remove it if they see any reason to do so, which they obviously would do with SPAM. Diana > From: JYoung6180@aol.com > Sent: Friday, July 06, 2012 12:58 PM > > I actually prefer moderating the person rather than unsubbing them. > Staff > will globally unsub them if they feel it is necessary after you > report the > spam to them and initiate archives removal. If I moderate the > person I can > stop them from posting but if I unsub them and they have no clue > why they > got unsubbed (and even if you let them know they may not read the > email), > they will probably just resubscribe and then the spam can start up > all over > again...they won't be moderated unless or until you manually check > off the > box again...allowing for a time lapse when new spam can hit the > list from the > same person. > > Joan

P.S. The onslaught of email address hijacking is a lesson to all of us to create stronger passwords. Google on the topic to learn how.

Diana is right! Good Strong Passwords! My sister had given her data to a we-gonna close your account email and DUMB me I used her name as my password. They had my account in minutes. Use upper /lower case letters, symbols and numbers.. never make a word, or saying..... NEVER use the same password on more then one account. I now keep a little black book with all my different passwords and change the password often.... I don't use OE, I go online to my account and read the email there, I do not store emails on my computer ....Free Hotmail has NO tech support... Paid for Hotmail accounts do... Back to original message... Do something to stop the SPAM... at least moderate immediately... Nelda > From: DianaGM@dgmweb.net > To: > Date: Sat, 7 Jul 2012 10:29:41 -0400 > Subject: Re: [LO] Confirmation of removal request ignored > > P.S. The onslaught of email address hijacking is a lesson to all of > us to create stronger passwords. Google on the topic to learn how. > Duct tape is like 'The Force'. It has a light side and a dark side, and it holds the universe together. ~~~~~~~~ My Genealogy: http://freepages.folklore.rootsweb.ancestry.com/~bonsteinandgilpin/index.htm GeneticGenealogy: http://www.geneticsand.us Gilpin Worldwide Project: http://www.gilpingenetics.us My Business: http://www.aircastles-internet-marketing.biz With lists to the blogs.