The HelpDesk form has a box that asks if your question has been answered or not and if not click CONTINUE...to submit your request to the HelpDesk. Did you click the CONTINUE button? So you are sending a message TO the list and it isn't posting and you checked your admin page to be sure your address is correctly subbed to the list? Do you get a bounce notice? If so, show us what it says (as Lainee mentioned earlier). Thanks! Joan In a message dated 2/4/2013 5:34:53 P.M. Eastern Standard Time, Barbraseb@wmconnect.com writes: In a message dated 2/4/2013 1:09:48 PM Pacific Standard Time, JYoung6180@aol.com writes: > To enlarge upon this: are you writing to the listname-admin@rootsweb.com > address (replacing 'listname' with the actual name of the list) or are you > writing a personal email address (since you seem familiar with this admin? > If you are having issues with the listname-admin address you need to > contact the HelpDesk...what steps are you taking in completing the form that > won't 'complete' for you? Sounds like you are not including all the info you > need to in order to submit the request. I am the admin. I am sending the message to the list itself at rootsweb.com from my admin address. I complete the form in it's entirely but at the bottom, it says "contine". I click on that but nothing happens. I must not be explaining this properly.