Christina, Sorbs wouldnt be blocking mail going to the Rottsweb list but it would coming from Rootsweb. Do you have anyone else on list with a tesco email address having the same problem? Is she contacting you via the list admin address or your personal address? If the former then there is no problem with the mail going through the list server. My own email address was causing problems with non delivery to a few lists I am on and it turned out because I subbed when I had a full aol account my email address on the server was aol.com yet now i am using it via aim it comes through as.net or as aim.com so I had to resub even though I was receiving mail from the .com address. Could this be the problem here? Rob -----Original Message----- From: Lainee Denton-Jones <lainee@earthlink.net> To: Christina Hunt <chrisnina@gmail.com>; listowners <listowners@rootsweb.com> Sent: Mon, Nov 26, 2012 2:14 pm Subject: Re: [LO] Poster "not connected" Hiya Christina, You could always have this poster copy you on the next email to the list so that you can see if there is anything maybe misspelled or just not quite right. You could also have her send you the full expanded headers of the bounce that she gets and you can forward those headers to the LO list to see if we can see anything. Lainee -----Original Message----- From: Christina Hunt Sent: Monday, November 26, 2012 8:04 AM To: listowners@rootsweb.com Subject: [LO] Poster "not connected" I still haven't seen her returned email. I unsubbed and re-subbed her just in case that helped. She said hitting Reply is not working either, so I would assume it is not a mispelling issue. She is a very long time very active memeber. She even said It is not a sorbs problem, so she knows a bit. LOL As I said she is the only person on the list using tesco.net. I wonder if her problem is with them. Thanks, Chris listowners-request@rootsweb.com wrote: > Another possibility ... does she have a typo in the @rootsweb.com part > of the address? A typo before the @ would bounce as "no such user" or > something similar, and would come from RootsWeb. But AFTER the @, > "not connected" might make sense (as in, tesco.net couldn't hand mail > off to rotosweb.com or whatever.) ------------------------------- To unsubscribe from the list, please send an email to LISTOWNERS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

I still haven't seen her returned email. I unsubbed and re-subbed her just in case that helped. She said hitting Reply is not working either, so I would assume it is not a mispelling issue. She is a very long time very active memeber. She even said It is not a sorbs problem, so she knows a bit. LOL As I said she is the only person on the list using tesco.net. I wonder if her problem is with them. Thanks, Chris listowners-request@rootsweb.com wrote: > Another possibility ... does she have a typo in the @rootsweb.com part > of the address? A typo before the @ would bounce as "no such user" or > something similar, and would come from RootsWeb. But AFTER the @, > "not connected" might make sense (as in, tesco.net couldn't hand mail > off to rotosweb.com or whatever.)

Hiya Christina, You could always have this poster copy you on the next email to the list so that you can see if there is anything maybe misspelled or just not quite right. You could also have her send you the full expanded headers of the bounce that she gets and you can forward those headers to the LO list to see if we can see anything. Lainee -----Original Message----- From: Christina Hunt Sent: Monday, November 26, 2012 8:04 AM To: listowners@rootsweb.com Subject: [LO] Poster "not connected" I still haven't seen her returned email. I unsubbed and re-subbed her just in case that helped. She said hitting Reply is not working either, so I would assume it is not a mispelling issue. She is a very long time very active memeber. She even said It is not a sorbs problem, so she knows a bit. LOL As I said she is the only person on the list using tesco.net. I wonder if her problem is with them. Thanks, Chris listowners-request@rootsweb.com wrote: > Another possibility ... does she have a typo in the @rootsweb.com part > of the address? A typo before the @ would bounce as "no such user" or > something similar, and would come from RootsWeb. But AFTER the @, > "not connected" might make sense (as in, tesco.net couldn't hand mail > off to rotosweb.com or whatever.)

Hello list - The panic is over. I'd certainly like to thank Darrell and Nelda. Nelda's message made me laugh, and gave me heart. Darrell's gave me the perfect thing to use to explain precisely what we expected in messages. Both gave my co-administrator and me needed reassurance that we were doing the correct thing, as did the reaction from List members. We've received many "thank yous". We can now breathe, as can the entire list. Thanks once again. Julia PS - we're taking your advice about rules, absolutely, and will send them out once a year to remind everyone. Nelda's advice : > Write her a nice polite email reminding her of your list rules /why she will be removed, and Rules if you don't have any write some now, leave her on moderation...until she stops sending flames or remove her. > > Send the rules out.. If there is no bitching unmoderate the list.. bitching leave on moderation... In your rules set a limit on how many flames - Like One warning on moderation/ second flame they are removed.. > > As far as getting notification of emails.. check twice a day.. don't worry they aren't getting email immediately.. that is part of the control of moderation. > > Your not paid to admin a list - you volunteer... so they can wait on you or behave. > > Nelda Darrell's advice: --------------------- Be polite. You may contradict any idea expressed on this list as vigorously as you like, if your language is cordial and non-personal and you are not disrupting the list as a whole. Another way of putting it,is this: if you flame, you're gone. It doesn't matter who you are, or how much you believe you have contributed to the list. Praise publicly, complain privately. Except to provide evidence correcting statements of fact, all criticism of others or their messages should be sent to me, privately.

On 25/11/2012 9:13 AM, JYoung6180@aol.com wrote: > That sounds like she is being told by her ISP that she's not connected to > the Internet and therefore can't send emails. Is this ONLY happening with > LIST mail or ALL mail she tries to send? If it is ONLY RootsWeb mail she > needs to talk to her ISP to see why they are not allowing her to send mail TO > RootsWeb. Since the mail is never leaving her ISP RootsWeb can't help...only > her ISP can solve the problem. > > Joan > > > In a message dated 11/24/2012 4:38:35 P.M. Eastern Standard Time, > chrisnina@gmail.com writes: > > I have a list member using tesco.net who said her emails are being > returned > after about 24 hours with the comment "not connected". > I am not seeing these come through in any form and they are not in Pending. > > > If she isn't connected to the internet how is she sending the email to the admin ? If her isp isn't allowing emails to rootsweb how is she sending the email to the admin ? Greg new admin for [QUINN]

Another possibility ... does she have a typo in the @rootsweb.com part of the address? A typo before the @ would bounce as "no such user" or something similar, and would come from RootsWeb. But AFTER the @, "not connected" might make sense (as in, tesco.net couldn't hand mail off to rotosweb.com or whatever.) K.

On 11/25/2012 2:15 AM, Julia Mosman wrote IN PART: > > Hello - > > My list was experiencing flaming ... > Anyway, how have other List Admins handled this? Do you leave > moderation on for all the list? Do you decide which persons are the > main offenders, and only moderate them? ... Julia: Don't beat yourself up about this, but I think you waited *WAY* too long to moderate the list. (Call it a learning experience.) If I get one personal attack on list, I moderate the author. If it's bad enough, I moderate the list immediately, as well; with the appearance of a second, I moderate that person and ALWAYS the list. Depending on the severity, after the first or second offensive post I send a polite but firm reminder to the list that a) this behavior is not acceptable, and why; b) I am handling it; and c) *NO* further comment about the incident is permitted ON LIST. Of course, since the list would then be on moderation, all that c) tells me is who isn't grasping the concept. I invite discussion with me, personally and off-list, with NO consequences. I have never received anything so bad I would have reported it to the author's ISP, which would be the only exception to the "no consequences" rule. My lists are accustomed to my "no discussion of admin matters on list" rule, but when I first instituted it it could take as long as 36 hours for my reminder to take effect. (Many people wait a while to check their e-mail, and read and answer messages in the order received.) I usually leave the list on moderation for two or three days, depending on what is coming through pending. Here are two of my list rules that are relevant to this discussion. I have eight rules overall, which haven't changed in ages. You can see them at: <http://home.sprynet.com/~darrellm/list_rules.htm> --------------------- 4. Be polite. You may contradict any idea expressed on this list as vigorously as you like, if your language is cordial and non-personal and you are not disrupting the list as a whole. Another way of putting it, is this: if you flame, you’re gone. It doesn’t matter who you are, or how much you believe you have contributed to the list. 5. Praise publicly, complain privately. Except to provide evidence correcting statements of fact, all criticism of others or their messages should be sent to me, privately. Another exception: if I should happen to say something you like as admin, don't clutter up the list with the e-mail equivalent of the Parliamentary "Hear, Hear!" --------------------- For what it may be worth. Darrell

Julia, Write her a nice polite email reminding her of your list rules /why she will be removed, and Rules if you don't have any write some now, leave her on moderation...until she stops sending flames or remove her. Send the rules out.. If there is no bitching unmoderate the list.. bitching leave on moderation... In your rules set a limit on how many flames - Like One warning on moderation/ second flame they are removed.. As far as getting notification of emails.. check twice a day.. don't worry they aren't getting email immediately.. that is part of the control of moderation. Your not paid to admin a list - you volunteer... so they can wait on you or behave. Nelda Today well lived - makes every yesterday a dream of happiness, and every tomorrow a vision of hope. My Genealogy: http://freepages.folklore.rootsweb.ancestry.com/~bonsteinandgilpin/index.htm GeneticGenealogy: http://www.geneticsand.us Gilpin Worldwide Project: http://www.gilpingenetics.us ~~~~~~~~~~~~~~~~~~ http://www.aircastles-internet-marketing.biz/ > From: jwmos99@msn.com > To: listowners@rootsweb.com > Date: Sun, 25 Nov 2012 02:38:50 -0600 > Subject: [LO] FW: Help please - I just invoked Emergency Moderation & have ?s ADDENDUM > > > Forgot to add that now I'm receiving this in Digest mode, so I may hire a long-distance assassin before I receive replies. If you could send me your messages directly to jwmos99@msn.com, it would be appreciated. > > Thanks for any help, > > Julia > ---------------------------------------- > > From: jwmos99@msn.com > > To: listowners@rootsweb.com > > Subject: Help please - I just invoked Emergency Moderation & have ?s > > Date: Sun, 25 Nov 2012 02:15:14 -0600 > > > > > > Hello - > > > > My list was experiencing flaming, and messages which would have been expected in a schoolyard, not a site for genealogists. People started 'unsubbing', 2 resigned from the organization, and I received numerous complaints about one person in particular. > > > > So I used Emergency Moderation, after sending a message to the list. > > > > Sure enough I just received a private email from that self-same person, complaining she had sent a message 6 hrs before, and had not seen it on the list. I had not received any notification there was a pending message, but when I went into the administration page, there the message was. Sure enough, it was rude!!! She just doesn't understand the word polite - and she's a teacher!! > > > > By the way, hers was the ONLY message the list has received. > > > > Anyway, how have other List Admins handled this? Do you leave moderation on for all the list? Do you decide which persons are the main offenders, and only moderate them? How often are the Admins notified there is a message pending? Is it like the spam messages, which come at widely spaced times?? And may I reset something so we're notified more quickly? > > > > THanks for any and all help. > > > > Julia Mosman > > jwmos99@msn.com > > ------------------------------- > To unsubscribe from the list, please send an email to LISTOWNERS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Forgot to add that now I'm receiving this in Digest mode, so I may hire a long-distance assassin before I receive replies. If you could send me your messages directly to jwmos99@msn.com, it would be appreciated. Thanks for any help, Julia ---------------------------------------- > From: jwmos99@msn.com > To: listowners@rootsweb.com > Subject: Help please - I just invoked Emergency Moderation & have ?s > Date: Sun, 25 Nov 2012 02:15:14 -0600 > > > Hello - > > My list was experiencing flaming, and messages which would have been expected in a schoolyard, not a site for genealogists. People started 'unsubbing', 2 resigned from the organization, and I received numerous complaints about one person in particular. > > So I used Emergency Moderation, after sending a message to the list. > > Sure enough I just received a private email from that self-same person, complaining she had sent a message 6 hrs before, and had not seen it on the list. I had not received any notification there was a pending message, but when I went into the administration page, there the message was. Sure enough, it was rude!!! She just doesn't understand the word polite - and she's a teacher!! > > By the way, hers was the ONLY message the list has received. > > Anyway, how have other List Admins handled this? Do you leave moderation on for all the list? Do you decide which persons are the main offenders, and only moderate them? How often are the Admins notified there is a message pending? Is it like the spam messages, which come at widely spaced times?? And may I reset something so we're notified more quickly? > > THanks for any and all help. > > Julia Mosman > jwmos99@msn.com

Hello - My list was experiencing flaming, and messages which would have been expected in a schoolyard, not a site for genealogists. People started 'unsubbing', 2 resigned from the organization, and I received numerous complaints about one person in particular. So I used Emergency Moderation, after sending a message to the list. Sure enough I just received a private email from that self-same person, complaining she had sent a message 6 hrs before, and had not seen it on the list. I had not received any notification there was a pending message, but when I went into the administration page, there the message was. Sure enough, it was rude!!! She just doesn't understand the word polite - and she's a teacher!! By the way, hers was the ONLY message the list has received. Anyway, how have other List Admins handled this? Do you leave moderation on for all the list? Do you decide which persons are the main offenders, and only moderate them? How often are the Admins notified there is a message pending? Is it like the spam messages, which come at widely spaced times?? And may I reset something so we're notified more quickly? THanks for any and all help. Julia Mosman jwmos99@msn.com

Greg- I didn't say she wasn't connected to the Internet...I said it sounds like that is what the bounce is saying. If it is only happening with RootsWeb mail (mail sent TO RootsWeb) there may be an issue between the ISP and RootsWeb or they may be blocking mail sent to RootsWeb for some reason. In any case the problem is on the sender's end and not at RootsWeb if the mail never reaches RootsWeb and bounces back without being sent...which is what the error message appears to be saying. Joan In a message dated 11/24/2012 6:53:44 P.M. Eastern Standard Time, gdav99@live.com.au writes: On 25/11/2012 9:13 AM, JYoung6180@aol.com wrote: > That sounds like she is being told by her ISP that she's not connected to > the Internet and therefore can't send emails. Is this ONLY happening with > LIST mail or ALL mail she tries to send? If it is ONLY RootsWeb mail she > needs to talk to her ISP to see why they are not allowing her to send mail TO > RootsWeb. Since the mail is never leaving her ISP RootsWeb can't help...only > her ISP can solve the problem. > > Joan > > > In a message dated 11/24/2012 4:38:35 P.M. Eastern Standard Time, > chrisnina@gmail.com writes: > > I have a list member using tesco.net who said her emails are being > returned > after about 24 hours with the comment "not connected". > I am not seeing these come through in any form and they are not in Pending. > > > If she isn't connected to the internet how is she sending the email to the admin ? If her isp isn't allowing emails to rootsweb how is she sending the email to the admin ? Greg new admin for [QUINN] ------------------------------- To unsubscribe from the list, please send an email to LISTOWNERS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

That sounds like she is being told by her ISP that she's not connected to the Internet and therefore can't send emails. Is this ONLY happening with LIST mail or ALL mail she tries to send? If it is ONLY RootsWeb mail she needs to talk to her ISP to see why they are not allowing her to send mail TO RootsWeb. Since the mail is never leaving her ISP RootsWeb can't help...only her ISP can solve the problem. Joan In a message dated 11/24/2012 4:38:35 P.M. Eastern Standard Time, chrisnina@gmail.com writes: I have a list member using tesco.net who said her emails are being returned after about 24 hours with the comment "not connected". I am not seeing these come through in any form and they are not in Pending. She is the only person on this (large) list using tesco.net. Does anything know what is going on. I don't have a copy of the headers. Thanks, Christina ------------------------------- To unsubscribe from the list, please send an email to LISTOWNERS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

I have a list member using tesco.net who said her emails are being returned after about 24 hours with the comment "not connected". I am not seeing these come through in any form and they are not in Pending. She is the only person on this (large) list using tesco.net. Does anything know what is going on. I don't have a copy of the headers. Thanks, Christina

I sent the following to the Boards Admin list yesterday, but have as yet received no response, so perhaps one of the clever people on this list might be able to help..... The Dorset county message board is gatewayed to the mailing list (I am the admin for both) and recently a thread was gatewayed from halfway through, with the earliest messages missing. The first one had an attachment; could this be a part of the explanation? I have always understood that attachments were stripped out just as HTML is before forwarding to the list. Can someone suggest an explanation for this, and/or anything I could do to rectify it? The thread on the board starts here: http://boards.rootsweb.com/localities.britisles.england.dor.general/6402/mb. ashx. This and five subsequent messages were not gatewayed to the list, and this made the first gatewayed message quite nonsensical. The list archives show the first message in the thread to be gatewayed here: http://archiver.rootsweb.ancestry.com/th/read/DORSET/2012-11/1353526928. Any and all suggestions welcome. Davy Cannon, Dorchester, Dorset

Hi, Yesterday was the Thanksgiving holiday in the US and today is Black Friday a traditional Christmas shopping event so you can expect discussions to be down. Did you check the pending files to see if they go stuck there? I've never seen this happened... but. It's also possible that mail delivery to the lists is messed up -- that I have seen happen. Unfortunately, that's all I can offer. Joan On Fri, Nov 23, 2012 at 5:42 AM, Davy Cannon <davy.cannon1@btinternet.com> wrote: > I sent the following to the Boards Admin list yesterday, but have as yet > received no response, so perhaps one of the clever people on this list might > be able to help..... > > The Dorset county message board is gatewayed to the mailing list (I am the > admin for both) and recently a thread was gatewayed from halfway through, > with the earliest messages missing. The first one had an attachment; could > this be a part of the explanation? I have always understood that > attachments were stripped out just as HTML is before forwarding to the list. > > Can someone suggest an explanation for this, and/or anything I could do to > rectify it? > > The thread on the board starts here: > http://boards.rootsweb.com/localities.britisles.england.dor.general/6402/mb. > ashx. This and five subsequent messages were not gatewayed to the list, and > this made the first gatewayed message quite nonsensical. > > The list archives show the first message in the thread to be gatewayed here: > http://archiver.rootsweb.ancestry.com/th/read/DORSET/2012-11/1353526928. > > Any and all suggestions welcome. > > Davy Cannon, > Dorchester, Dorset > > > > > ------------------------------- > To unsubscribe from the list, please send an email to LISTOWNERS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Dee, Lynne's suggestion might work. If it doesn't or if it doesn't pertain to you (like not on the ban list), try unsubscribing yourself entirely. Wait about five minutes, then sub scribe yourself again and see if it then works as it should. A friend of mine had a similar problem some time ago, and when she did that it worked fine afterwards. I have no clue in the world why doing that would fix it, but it did at least in her case. Good luck. David E. Cann decann@infionline.net or "david.e.cann" on Skype -----Original Message----- From: listowners-bounces@rootsweb.com [mailto:listowners-bounces@rootsweb.com] On Behalf Of Lynne Sent: Tuesday, November 20, 2012 5:03 PM To: Dee Ferris; listowners@rootsweb.com Subject: Re: [LO] cannot subscribe to list Dee, off the top of my head .... Try subscribing yourself from the list tools and check the Ban list to make sure your address isn't there. Lynne -----Original Message----- >Hi All, > >I just adopted the Stafford list, to which I was a subscriber. The last message posted to the list in 2011, and I was subscribed at that time. I tried to send an email to the list to introduce myself. I didn't get anything from the list. I checked the pending requests and the membership list to make sure I was on it. I wasn't, so I sent an email to subscribe. I received nothing. I tried again, and then again from another of my email addresses. No response. The list has only one subscriber showing in the membership list. The list had more subscribers in 2011. I've checked everything I can think of. My email address isn't on the ban list. I checked the settings, but maybe I'm missing something? Can anyone help me with this? > >Kind regards, > >Dee

Well, I didn't do a thing, Dee, but you're welcome! Glad it worked out. Maybe the server on which your list resides had a little hiccup. Kind regards, Lynne -----Original Message----- > >Hi Lynne, > > >Thanks so much!   I went back again, and now everything is there, 139 subscribers, I'm one of them.  That's the weirdest thing I've seen as an admin! lol   But I guess it's working now.  Thanks so much, again! > > >Kind regards, > > >Dee >

Dee, off the top of my head .... Try subscribing yourself from the list tools and check the Ban list to make sure your address isn't there. Lynne -----Original Message----- >Hi All, > >I just adopted the Stafford list, to which I was a subscriber.  The last message posted to the list in 2011, and I was subscribed at that time.  I tried to send an email to the list to introduce myself.  I didn't get anything from the list.   I checked the pending requests and the membership list to make sure I was on it.  I wasn't, so I sent an email to subscribe.  I received nothing.  I tried again, and then again from another of my email addresses.  No response.  The list has only one subscriber showing in the membership list.  The list had more subscribers in 2011.  I've checked everything I can think of.  My email address isn't on the ban list.  I checked the settings, but maybe I'm missing something?    Can anyone help me with this?  > >Kind regards, > >Dee

Hi Lynne, Thanks so much!   I went back again, and now everything is there, 139 subscribers, I'm one of them.  That's the weirdest thing I've seen as an admin! lol   But I guess it's working now.  Thanks so much, again! Kind regards, Dee

Hi All, I just adopted the Stafford list, to which I was a subscriber.  The last message posted to the list in 2011, and I was subscribed at that time.  I tried to send an email to the list to introduce myself.  I didn't get anything from the list.   I checked the pending requests and the membership list to make sure I was on it.  I wasn't, so I sent an email to subscribe.  I received nothing.  I tried again, and then again from another of my email addresses.  No response.  The list has only one subscriber showing in the membership list.  The list had more subscribers in 2011.  I've checked everything I can think of.  My email address isn't on the ban list.  I checked the settings, but maybe I'm missing something?    Can anyone help me with this?  Kind regards, Dee