Sherry, Thanks for the advice. I will reinstall Legacy, but first I want to make sure that I still have the password to unlock my Deluxe version. I'll also be making more backups of my restored database before I try anything else. Thanks again. David > Subject: RE: [LEGACY] Error 3020 on Import > Date: Wed, 5 Jan 2005 11:29:45 -0800 > From: "LegacySupport" <Support@MillenniaCorp.com> > To: LEGACY-L@rootsweb.com > > David, > > I really can't find anything on the web or the Microsoft site that might > refer to that error message. I would suggest that you go to our website at > http://www.legacyfamilytree.com/help12Steps.asp and run through the steps > there to see if those will help. > > Rather than just doing an update, I'd suggest doing a complete uninstall and > reinstall. After running the uninstall, with Windows Explorer find and look > in the C:\Legacy folder or what ever folder you had Legacy installed in. > Within this folder you will find several files remaining that you will need > to delete. Carefully delete all of the files in the Legacy folder but DO > NOT delete any of the folders like the Data folder, Picture Folder or Video > Folder as these folders hold your data and you don't want to accidentally > delete your family file or pictures. All the other files should be > deleted. > > Then download and install the latest build from our website. When you > install it, make sure all programs are shut down and that your anti-virus > program is disabled. > > Thanks for using Legacy. > > Sherry > Customer Support > Millennia Corporation > Support@MillenniaCorp.com > http://www.LegacyFamilyTree.com >

David, Go to Help > General Information where you'll see the customer number, and write that down. Thanks for using Legacy. Sherry Customer Support Millennia Corporation Support@MillenniaCorp.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -----Original Message----- From: David Cornell [mailto:djcmgf@optonline.net] Sent: Wednesday, January 05, 2005 7:14 PM To: LEGACY-L@rootsweb.com Subject: Re: [LEGACY] Error 3020 on Import Sherry, Thanks for the advice. I will reinstall Legacy, but first I want to make sure that I still have the password to unlock my Deluxe version. I'll also be making more backups of my restored database before I try anything else. Thanks again. David > Subject: RE: [LEGACY] Error 3020 on Import > Date: Wed, 5 Jan 2005 11:29:45 -0800 > From: "LegacySupport" <Support@MillenniaCorp.com> > To: LEGACY-L@rootsweb.com > > David, > > I really can't find anything on the web or the Microsoft site that > might refer to that error message. I would suggest that you go to our > website at http://www.legacyfamilytree.com/help12Steps.asp and run > through the steps there to see if those will help. > > Rather than just doing an update, I'd suggest doing a complete > uninstall and reinstall. After running the uninstall, with Windows > Explorer find and look in the C:\Legacy folder or what ever folder you had Legacy installed in. > Within this folder you will find several files remaining that you will need > to delete. Carefully delete all of the files in the Legacy folder but DO > NOT delete any of the folders like the Data folder, Picture Folder or > Video Folder as these folders hold your data and you don't want to accidentally > delete your family file or pictures. All the other files should be > deleted. > > Then download and install the latest build from our website. When you > install it, make sure all programs are shut down and that your > anti-virus program is disabled. > > Thanks for using Legacy. > > Sherry > Customer Support > Millennia Corporation > Support@MillenniaCorp.com > http://www.LegacyFamilyTree.com