I am new to the list and turning to you in desperation. In other words; I thought I could fix it myself: What a joke. Several months ago I changed to a new computer. I installed Legacy on the new computer and GEDCOMed my files over from Legacy on the old computer. Ever since that time, I have been unable to use the software, except for a *new* family file I am working on for a friend. Talk about a mess! The Relationship Calculator, which used to be heavily used, does not work. I get the *endless loop* message box. One relationship calculation that I carried on to the end said 'first cousin 589 times removed'! I have consulted "Help". It does not tell you what to do. I have searched these archives and the closest to instructions seem to be: "...Cancel the Report to stop building the report. You should then research and fix the relationship loop problem". Research and fix how? When I go to Family View (my preferred), I have, for example, grandparents as the children. I have tried unlinking, but it does not help. Are there explicit instructions somewhere that I need to read? What did I do in the first place to make this happen? I really need to fix the problem - either that or buy different software. I think I saw somewhere yesterday that it's time to 'buy' an upgrade. I just bought the version I am using last October! All help appreciated and gratefully accepted. June

june harvey wrote: > I am new to the list and turning to you in desperation. In other > words; I thought I could fix it myself: What a joke. > > Several months ago I changed to a new computer. I installed Legacy on > the new computer and GEDCOMed my files over from Legacy on the old > computer. Ever since that time, I have been unable to use the > software, except for a *new* family file I am working on for a friend. > > Talk about a mess! The Relationship Calculator, which used to be > heavily used, does not work. I get the *endless loop* message box. > One relationship calculation that I carried on to the end said 'first > cousin 589 times removed'! > > I have consulted "Help". It does not tell you what to do. > > I have searched these archives and the closest to instructions seem to > be: "...Cancel the Report to stop building the report. You should > then research and fix the relationship loop problem". Research and > fix how? > > When I go to Family View (my preferred), I have, for example, > grandparents as the children. I have tried unlinking, but it does not > help. Are there explicit instructions somewhere that I need to read? > > What did I do in the first place to make this happen? > > > I really need to fix the problem - either that or buy different > software. I think I saw somewhere yesterday that it's time to 'buy' > an upgrade. I just bought the version I am using last October! > > All help appreciated and gratefully accepted. June > > June, First, go to File, File Maintenance, Check/Repair. That will find any open loops or data issues and can repair most of them. Then File, Export To:, and select to export to a Legacy file. When the export dialog box opens, choose to renumber RINs and MRINs from 1. This step will get rid of gaps and make it easier to find any data problems that might still be hiding in your database. Let me know if you still have problems after these steps. Jim