Hi listers, I am new to this list. I am having problems with Legacy and addressed my first question to the South African Rootsweb list. I got quite a few suggestions, which I answer in this e-mail. I have also talked to Jim at Legacy, who made some other suggestions that I have tried and they are also in this e-mail. In brief, when I try and run ancestor or descendant reports, I have a couple of people who create "Perpetual Loops", preventing report completion. If I start the report with one of the bad pair it seems to run all right. When I try and run the report by "excluding duplicates", I then get dozens of duplicates showing up. I'm as certain as I can be that my database has no duplicates (see below). As the British say:"Mother what do I do now?" Regards, John Hunt. >From: "John Hunt" <jahunt5@hotmail.com> >Reply-To: SOUTH-AFRICA-L@rootsweb.com >To: SOUTH-AFRICA-L@rootsweb.com >Subject: [ZA] Legacy problems >Date: Sun, 30 Oct 2005 19:10:04 -0500 > >Hi everyone, > Thanks to the many people who replied to this post. In answer to them >all: >1. I have the latest build of the program. >2. I have the latest version of Adobe reader, No 7. something. >3. I have joined the Legacy users' list. >4. I have run all the file maintenance exercises in Legacy with no >response. > >5. I have delinked the husband from the wife and vice versa. Running the >report in each case shows the partner as the problem. Relinking >them brings me back to square 1. > >6. Running the reports with "duplicates excluded" lets the report be >created, but with dozens of "duplicate" names printed out, with no data, >but with references to who they are duplicates of and on what page the >original can be found. > >7. I have studied the entire name list and marriage list and there are no >duplicates. I have done the duplicate search by computer and there are >none. > > > >==== SOUTH-AFRICA Mailing List ==== >If you want to unsubscribe send an email with the word unsubscribe >in the body, to the correct address, dependant on how you are subscribed >if in mail mode: >South-Africa-L-request@rootsweb.com >if in digest mode: >South-Africa-D-request@rootsweb.com >

John, If you go to Help > Search for Help On and look up Endless Loop, you'll find information for helping you to solve this problem. You can also reach this help info by clicking on the context-sensitive "Help" button when in the window reporting the endless loop. Thanks for using Legacy. Sherry Customer Support Millennia Corporation Support@MillenniaCorp.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -----Original Message----- From: John Hunt [mailto:jahunt5@hotmail.com] Sent: Sunday, October 30, 2005 4:36 PM To: LEGACY-L@rootsweb.com Subject: [LEGACY] FW: [ZA] Legacy problems Hi listers, I am new to this list. I am having problems with Legacy and addressed my first question to the South African Rootsweb list. I got quite a few suggestions, which I answer in this e-mail. I have also talked to Jim at Legacy, who made some other suggestions that I have tried and they are also in this e-mail. In brief, when I try and run ancestor or descendant reports, I have a couple of people who create "Perpetual Loops", preventing report completion. If I start the report with one of the bad pair it seems to run all right. When I try and run the report by "excluding duplicates", I then get dozens of duplicates showing up. I'm as certain as I can be that my database has no duplicates (see below). As the British say:"Mother what do I do now?" Regards, John Hunt. >From: "John Hunt" <jahunt5@hotmail.com> >Reply-To: SOUTH-AFRICA-L@rootsweb.com >To: SOUTH-AFRICA-L@rootsweb.com >Subject: [ZA] Legacy problems >Date: Sun, 30 Oct 2005 19:10:04 -0500 > >Hi everyone, > Thanks to the many people who replied to this post. In answer to >them >all: >1. I have the latest build of the program. >2. I have the latest version of Adobe reader, No 7. something. >3. I have joined the Legacy users' list. >4. I have run all the file maintenance exercises in Legacy with no >response. > >5. I have delinked the husband from the wife and vice versa. Running the >report in each case shows the partner as the problem. Relinking >them brings me back to square 1. > >6. Running the reports with "duplicates excluded" lets the report be >created, but with dozens of "duplicate" names printed out, with no >data, but with references to who they are duplicates of and on what >page the original can be found. > >7. I have studied the entire name list and marriage list and there are >no duplicates. I have done the duplicate search by computer and there >are none.