It's good to set permissions in ZA David but that's not her problem. It's not Zone Alarm; Firewall or anti-virus program. Her computer can't find "Legacy's New Server". The old server's cookie is in a "temp file" somewhere on her hard drive that she needs to find, and delete so Legacy's new server's cookies will work. She also needs to know what Legacy Server cookies look like, so she can recognize it . I've been fighting that same problem for the last two weeks. I was on the verge of junking Legacy/ Clooz and any other software connected to it, I was pulling my hair out, screaming at my poor husband. Legacy's Support could not help me , so I finally had to take my computer to our computer repair Tech. Legacy Support didn't help him much either. He finally found the problem on his own after four days of trying to work with software he was totally unfamiliar with. My computer Tech's business is called Eagle II, he lived up to the name. Finally after eight day's of struggle, I finally got the updates. My husband deserves a medal, for what he endured. Legacy needs a better way to help those of us who are not tekkies. Nancy I have been downloading updates of Legacy free, for years now without > any trouble but the last couple of times I have tried I have had > problems. I keep getting the following message. "Could not connect to > the network server, error 3". Then, "404 not found". <snipped> Zone > alarm is one of the things that my computer guy added. Could this be a > problem. Yes, that sounds like it. You need to tell ZA to permit Legacy to access the internet. When you attempt to update Legacy, ZA should be opening a window asking you if it's OK to let it do so. You need to click "Remember this" and "Allow". If ZA is not opening a window then it's because it's previously been told "No". To change this you need to view the "Programs" in ZA and change the permission setting from an X to a checkmark by clicking on it. Good luck. Cheers, -- Dave N. -- David Naylor, Halton Hills, Ontario, Canada.

Hello, I am having exactly the same problem updating my de luxe version of Legacy 5, and cannot, despite there being one. I have been trying to solve it since the 22nd May. Looks like I am also going to have to get my computer suppliers to look at it. At a cost of Lord Knows what! They also are unfamiliar with the software. I shall probably not bother and carry on without the updates, and if necessary replace completely with a different application. I have used Legacy since Legacy 4 and been quite happy with it, but now, we will see. Yes, Legacy really needs to look into this. Regards Victoria Turner ----- Original Message ----- From: "Nancy Beck" <naneki35@yahoo.com> To: <LEGACY-L@rootsweb.com> Sent: Monday, June 26, 2006 3:35 AM Subject: Downloading update > It's good to set permissions in ZA David but that's not her problem. It's > not Zone Alarm; Firewall or anti-virus program. Her computer can't find > "Legacy's New Server". The old server's cookie is in a "temp file" > somewhere on her hard drive that she needs to find, and delete so Legacy's > new server's cookies will work. She also needs to know what Legacy Server > cookies look like, so she can recognize it . I've been fighting that same > problem for the last two weeks. I was on the verge of junking Legacy/ > Clooz and any other software connected to it, I was pulling my hair out, > screaming at my poor husband. > > Legacy's Support could not help me , so I finally had to take my computer > to our computer repair Tech. Legacy Support didn't help him much either. > He finally found the problem on his own after four days of trying to work > with software he was totally unfamiliar with. My computer Tech's business > is called Eagle II, he lived up to the name. Finally after eight day's of > struggle, I finally got the updates. My husband deserves a medal, for what > he endured. Legacy needs a better way to help those of us who are not > tekkies. > > Nancy > > I have been downloading updates of Legacy free, for years now without >> any trouble but the last couple of times I have tried I have had >> problems. I keep getting the following message. "Could not connect to >> the network server, error 3". Then, "404 not found". <snipped> Zone >> alarm is one of the things that my computer guy added. Could this be a >> problem. > Yes, that sounds like it. > You need to tell ZA to permit Legacy to access the internet. When > you attempt to update Legacy, ZA should be opening a window asking > you if it's OK to let it do so. You need to click "Remember this" > and "Allow". If ZA is not opening a window then it's because it's > previously been told "No". To change this you need to view the > "Programs" in ZA and change the permission setting from an X to a > checkmark by clicking on it. > Good luck. > Cheers, -- Dave N. > -- > David Naylor, Halton Hills, Ontario, Canada. > > ______________________________